Here at Mosaic Technologies, we take seriously our responsibility to help slow the spread of COVID-19. As such, we are taking additional steps to safeguard the health of our customers, employees and neighbors, and maintain our superior service to the homes, businesses and facilities in the communities we serve. Now, more than ever, reliable connection is essential. Mosaic is honoring its commitment to both extraordinary service and the wellbeing of our community by taking the following steps: 

As a proactive measure, beginning Tuesday, November 3, we will temporarily suspend all in-person customer service activities. While all facets of our business will continue, our office will be closed to the public until further notice. 

Customer Service 

New service:  

To order service, please call 715-458-5400. We will do our best to accommodate service installations for as long as it is safe and reasonable for our team to do so. Please be advised we have implemented protections for both our customers and our technicians. Our technicians have also been equipped with gloves and masks for better protection. 

Payments: 

• Mail payments to 401 S. 1st Street, P.O. Box 664, Cameron, WI 54822 
• Pay online with e-billing.  
• Pay with credit/debit card over the phone at 715-458-5400 

• Deposit payments at one of our dropbox locations:
  • Barron office, 611 E La Salle Ave, Barron 
  • Chetek office, 704 2nd St, Chetek 
  • Rice Lake office, 103 W. Messenger Street, Rice Lake 
  • Rice Lake City Hall, 30 E Eau Claire Street, Rice Lake 
  • Cameron office, 401 S. 1st Street, Cameron 

Technical Support: For service-related questions or support, you may contact us 24/7 at 715-458-5400. 

Guaranteed internet speed and reliability 

As a Mosaic customer, the amount of data you can use over your internet connection is never limited*. Our fiber-connected homes enjoy equal upload and download speeds—ideal for online education and work-from-home scenarios. Please contact us if you’d like to upgrade your internet speed or discuss any changes to your account. 715-458-5400. 

* Higher speeds available in some areas. Please contact our sales office for more information on pricing and availability. Some restrictions and service requirements may apply. 

Cameron, WI—Mosaic Technologies in partnership with the American Red Cross helped save 78 lives with its blood drive held Thursday, Oct. 8 at the Cameron technology facility. Mosaic's long-time partnership with the American Red Cross has helped collect hundreds of pints of blood over the years. 

According to the American Red Cross, one pint of blood can potentially save up to three lives, and the need for blood is great. Every 2 seconds in the U.S., someone needs blood and less than 38% of the population is eligible to give blood or platelets. Twenty-six pints of blood were collected from Mosaic employees and community members last Thursday, making a difference in nearly 80 lives. Mosaic Technologies is grateful to all who made the effort to come out and donate. 

"It's no secret that the American Red Cross is as invaluable as ever in our country right now," said Human Resources Director, Tammy Emerson. "Mosaic Technologies is proud to be able to align with the Red Cross to help gather the resources required so they can serve those in need." 

The Red Cross provides about 40% of our nation's blood and blood components, all from generous volunteer donors. But supply can't always meet demand because only about 3% of age-eligible people donate blood yearly. Each new donor helps us meet patient needs. 

• Each year, an estimated 6.8 million people in the U.S. donate blood. 
• 13.6 million units of whole blood and red blood cells are collected in the U.S. in a year. 
• About 45% of people in the U.S. have Group O (positive or negative) blood; the proportion is higher among Hispanics (57%) and African Americans (51%). 
• Type O negative red cells can be given to patients of all blood types. Because only 7% of people in the U.S. are type O negative, it's always in great demand and often in short supply. 

• Type AB positive plasma can be transfused to patients of all blood types. Since only 3% of people in the U.S. have AB positive blood, this plasma is usually in short supply. 
• Red blood cells must be used within 42 days (or less). 
• Platelets must be used within just 5 days. 

Mosaic Technologies will next host a blood drive at its Cameron facility on July 27, 2021.  

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Mosaic Technologies is a highly respected local provider of quality telecommunications products and services including high speed internet, managed Wi-Fi, television, landline phone service, and business IT solutions. To learn more about Mosaic Technologies, visit www.ExperienceMosaic.com or call 715.458.5400. 

Mosaic continues to bring fiber optic internet to Turtle Lake!

On August 13, 2020, Mosaic fired up another business on fiber in Turtle Lake! Hotel Bar and Grill is now taking full advantage of the unparalleled speeds now offered in the village. Here is what they had to say about this partnership.

“We are so excited to have Mosaic fiber in Turtle Lake’s Downtown Business District! The speed and ease with which Mosaic completed our connection can only be rivaled by the speed and ease of use of the services they provide,” said owner Jennifer Swenson.  “In a time when our business needs to be innovative and creative to safely meet the needs of our guests, Mosaic’s fast, reliable fiber technology has been a game changer. Thank you, Mosaic, for understanding and exceeding our business needs! Your services have been the best 100th Birthday Gift the Hotel Bar and Grill has received!”

Mosaic is pleased to work with Hotel Bar and Grill and looks forward to providing years of reliable and fast service to them and the rest of Turtle Lake.

Hotel Bar and Grill is not the only one joining the Mosaic community, nearly 200 Turtle Lake homes and businesses have also signed up for residential services! Fiber internet services range from 250 Mbps up to 1000 Mbps, making this the fastest symmetrical connection available to the public by far. Customers can now stream from multiple services like Netflix™, HBO Go®, Hulu, YouTube, and many other platforms, even if others in your household are also consuming large amounts of bandwidth! Mosaic is eager to connect even more residents and businesses in the Turtle Lake area to its state-of-the-art technology.

The Mosaic team is replacing old copper cables for a more reliable and faster connection provided by fiber. Fiber optic cable uses light instead of electrical currents, meaning not only will your internet be up to 10 times faster, it will also be less susceptible to lightning strikes or storms that roll through.

As Mosaic continues to lay main fiber optic lines in the outer reaches of Turtle Lake, residents are encouraged to take advantage of this build out as we move into the fall season. If you would like more information about Mosaic’s exciting expansion call 715-458-5400 or visit ExperienceMosaic.com for more information.

For more than 60 years, Mosaic has been your local communications provider. That means when you call us, you’re talking to your long-time neighbor, Sonja. Or Anton, the cool guy who moved in down the street last year.

From our technicians to our CEO, everyone who works at Mosaic Technologies lives right here in Northwest Wisconsin. So when that storm rolls through, we know exactly what you need and care about getting you up and running quickly. Your data and service are important to us, because you’re important to us.

We bring you the best connection possible—because, if you can work more efficiently, your business grows. And that’s good for everyone. Close to 50 Mosaic employees dine at your bars and restaurants, golf on your greens and shop your inventory. We buy homes from you, duplicate keys downtown and get our hair cut by you. You know us by name too.

We’re your local communications provider with cutting-edge service options and we’re your neighbors. We know you by more than just your IP address, we know you.

So thank you for choosing local. Thank you for choosing Mosaic.

Visit About Us for the full story.

#ExperienceLocal #ExperienceMosaic #SupportLocal

On Tuesday, July 28th, Mosaic Technologies sponsored a blood drive for the American Red Cross at its Cameron facility.  Considered a success by the Red Cross, the drive yielded 34 pints of blood donated within 5 hours. No appointment times went unfilled and safety precautions like social distancing and mask wearing were stringently adhered to during the drive.

The American Red Cross has expressed it gratitude to Mosaic for hosting, and providing volunteer help.

In addition, the Red Cross is actively recruiting Blood Donor Ambassador volunteers in Barron County. With the need for blood donations more important than ever, Red Cross needs volunteers to help at local blood drives. The Blood Donor Ambassador helps with registration, distributing snacks and assisting donors during their time at the Blood Drive.  Key responsibilities include:

• Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
• Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted access.
• Explain purpose of temperature screen to donors and ensure they understand reason for deferral if applicable.
• Direct donor to next step of donation or options for future donations if deferred.
• Model excellent customer service behaviors.
• Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
• Learn and share the Red Cross story, including the mission, vision, and values
• Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.
• Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
• Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
• Responsible to inform donors of current and upcoming donation promotions
• May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed
• Volunteers must be comfortable with technology

The Red Cross is asking that someone interested in volunteering for this position is able to commit to at least 1 shift a month (average shift is 5-6 hours).   Personal Protective Equipment (PPE) and remote training will be provided.

If you are interested in volunteering to be a Red Cross Blood Ambassador and making a difference in our communities, please contact Lee Borofka at the American Red Cross directly at lee.borofka@redcross.org

Mosaic Technologies is proud to partner with the American Red Cross.

Mosaic Technologies, formerly known as Mosaic Telecom, local broadband internet, phone, and information technology services provider, announced today the launch of its new corporate brand identity, redesigned logo, and website. These changes come at a time when the company, headquartered in Cameron, Wisconsin, is evolving its service offerings and aggressively expanding its fiber-optic cable reach throughout Northwest Wisconsin.

“With a top of the line IT department and redesigned network operations center, technology is the future of Mosaic,” said Domenico Fornaro, CEO of Mosaic Technologies. “Our new website and brand identity better reflect our advanced technological position and clearly demonstrate the diverse myriad of services we bring to our clients across Northwest Wisconsin.

Designed to work effortlessly across digital and printable channels, the new logo is modern and sleek to reemphasize Mosaic’s lead in providing sophisticated technological services and products. The mosaic “M” signifies the necessary diversity of many parts to create a successful whole. The mosaic tiles represent how Mosaic Technologies’ suite of services and products work together to help customers succeed every day in business and at home.

The newly redesigned website, www.ExperienceMosaic.com, features easy-to-navigate pages and updated simplified messaging. The visual design showcases and celebrates Mosaic’s connection to community and cutting-edge technology, while the layout is structured to provide a seamless user experience. The site also better highlights the full business and residential product and service suites available to Rice Lake, Cameron, Almena, Barron, Chetek, Dallas, Ridgeland and most recently Turtle Lake. Future fiber optic service locations include North of Rice Lake, Prairie Farm and Sand Creek.

Mosaic Technologies is in the process of rebranding all its existing signage including–its full fleet of vehicles, buildings, internal and external communications, and more. As in the past, Mosaic Technologies is using local vendors as much as possible to efficiently complete this major initiative.