Upon completion of the fiber construction, you are all set for in-home service installation.

Get connected

Once we are all done with construction and getting you the fiber drop, we will need to schedule an in-home/business installation of the services. You must be home for this appointment, as the installer will need access to both the outside and inside of your home.

During the appointment, if we haven’t installed the ONT yet, the technician will install a small utility box called an optical network terminal (or ONT) outside or inside your home. The technician will then run a cable from a nearby equipment box to the ONT, which will carry the fiber-optic connection from the larger network to your premises. Once the terminal box is hooked up to the network, it will be linked to your router through an Ethernet connection.

From there, your Wi-Fi connection will be up and ready to connect your devices to! If you’re not sure how to do this, or maybe just need a refresher, our dedicated technicians can help you get your devices up and running as well as show you some of the neat tips and tricks to get the most out of your network.

Get a fiber internet router

To all our customers who have our internet services, Mosaic provides a modem FREE of cost, but you will still need a fiber-ready router in order to optimize your new fiber-optic connection and get those top-of-the-line speeds throughout your entire home. We strongly recommend using our MosaicEdge™ router, exclusively available with our managed Wi-Fi service, because it is specifically built to handle and disperse fiber-optic speeds up to 1 Gig (soon all the way up to 10 Gigs) and is Wi-Fi 6 capable. With MosaicEdge™ managed Wi-Fi solution not only will you get best-in-class support and the MosaicEdge router, but you’ll also get the MosaicEdge™ app,  to take your network customization to the next level.

Ultimate safety for your family and network

Mosaic is proud to offer two additions to our managed Wi-Fi service, MosaicEdge Protect and MosaicEdge Experience! Each feature gives you another layer of customization for your network and gives you peace of mind over two of the most concerning issues online today, Cyber Security and Parental Controls.

MosaicEdge Protect is our triple-layered cyber security service that provides protection against viruses, malware, ransomeware and so much more! It also provides malicious website scanning and real-time alerts to make sure you’re in the know when it comes to your network’s safety.

MosaicEdge Experience is our extensive customization addition that provides your home with the ultimate modern parenting tool! With this service, you are able to create profiles and connect devices so you can effectively block websites and apps, set time limits and priorities, and even monitor bandwidth usage for specific profiles in your home.

We also provide more business oriented versions of each of these services to meet the specific needs of your company. For more information on both the residential and business versions of these services, please click the appropriate button below!