Cameron, WI – Mosaic has joined broadband providers across the nation and endorsed Federal Communications Commission (FCC) Chairman Ajit Pai’s Keep Americans Connected Pledge. This commitment will help customers impacted by the coronavirus pandemic retain broadband and telecommunications connectivity. In supporting the pledge, Mosaic joins the entire membership of the Wisconsin State Telecommunications Association and approximately
400 broadband providers across the country.

“Mosaic is proud to support Chairman Pai’s Keep Americans Connected Pledge,” said CEO Domenico Fornaro. “We care about our customers and want to support our communities during these unprecedented events.”

Chairman Pai recently requested broadband and telephone service providers take steps to promote connectivity during the coronavirus outbreak. He emphasized the importance of keeping Americans connected as the country experiences serious disruptions. In order to ensure that Americans do not lose connectivity as a result of these exceptional circumstances, Chairman Pai asked providers to take the Keep Americans Connected Pledge.

The Keep Americans Connected Pledge reads as follows:

Given the coronavirus pandemic and its impact on American society, Mosaic pledges for the next 60 days to:

1. not terminate service to any residential or small business customers because of their inability to pay their bills due to
   the disruptions caused by the coronavirus pandemic; and
2. waive any late fees that any residential or small business customers incur because of their economic circumstances
   related to the coronavirus pandemic; and
3. open its Wi-Fi hotspots to any American who needs them.

Last week, Mosaic also opened community Wi-Fi hotspots at all stores.They are located at 611 E. La Salle Avenue, Barron, 704 2nd Street, Chetek, 20 North Wilson Avenue, Rice Lake and 401 S. 1st Street, Cameron. To connect at these locations, choose the “ExperienceMosaic” network from your device’s Wi-Fi settings. No password is necessary, and usage is unlimited. Users are encouraged to practice safe social distancing when using the hotspots.

In addition to supporting the Keep Americans Connected Pledge, for the next 60 days, Mosaic has also increased broadband speeds remotely to all fiber connections less than 500 Mbps. This free speed upgrade is intended to support any increased demand due to school closures, work from home applications and general internet usage.

“We are in this together and will look for opportunities to support our community during the crisis,” Fornaro continued. “The broadband connectivity Mosaic provides is critically important for telehealth, distance learning and telecommuting as we implement the social distancing required to mitigate the spread of COVID-19.”

The health of all of our community members is of the utmost importance to us here at Mosaic. As we monitor and learn more about the spread of Coronavirus in our communities, Mosaic wants to be transparent about what we’re doing as a company to protect our customers and employees.

If you are scheduled for service and not feeling well, we are more than happy to reschedule to another time as soon as possible. Just call 715.458.5400. We’ve also equipped our service technicians to be better protected.

Better yet, if you feel well, now is the time to get Mosaic’s Gigacenter router free for 3 months. After installation and setup, our technicians can then remote into your router for troubleshooting internet or WiFi issues without a house call. Everyone stays healthy and you don’t lose a minute of streaming.

Also remember that paying your bill can be done by phone, online, or mobile. Visit estatement.chibardun.net/ebpp/login or call 715.458.5400. Our satellite locations at Barron, Rice Lake and Chetek do have limited hours. Before you stop by, give us a call to see if the store is open. If you do choose to visit us at one of our stores, please know that we are doing everything we can to keep our facilities germ-free.

Thank you for being a Mosaic customer. We’re here for you.

#Wereinthistogether #experiencemosaic

It’s always a pleasure to host Rice Lake Area School District students here at Mosaic. This morning our own Preston Pearson gave a presentation and tour to a group of sophomores for academic and career planning and success skills inspiration. Students left with a broader understanding of the dynamic path Mosaic is taking to bring faster broadband speeds to northwestern Wisconsin and a little about what it takes for a career in the telecommunications industry.

#WereInThisTogether #MosaicTechnologies #nextgeneration