First, always check your bill carefully. If you find charges from a long-distance company that you don’t recognize or didn’t choose as your preferred carrier, chances are you’ve been slammed.
You’ve probably received telemarketing calls “urging” you to switch or “verifying” you have switched. If you don’t want to change your long-distance carrier, tell the caller or respond to the mailing that you don’t want their service. To be safe, call us to confirm you’re still being served by the long-distance company you’ve chosen. As a service to customers, we provide an extra level of slamming protection for you – in the form of a “preferred carrier freeze.”
Contact Mosaic at 1-800-924-3405, and we’ll help you resolve the problem.