Connecting your XBox to the broadband connection can be done a couple of ways. If you choose the direct connect, you will need to contact us to authenticate your username/password in order for the connection to work.

Direct connect: This method allows only one device (the XBox) to access the Internet at one time. Because the XBox does not have a MAC address, you will need to contact our Internet Support Department. to authenticate your username & password before the XBox will work on the broadband connection.

Network with a router: This method allows both a computer and the XBox to use the Internet at the same time.

You will need to authenticate your username and password using the computer before the XBox will work on the broadband connection. See How Do I Setup My New Computer To The Broadband Service for more information.