Remote Support can be reached at 1-877-373-3320 during the business hours of 8:00 am – 8:00 pm. They are also on-call 24×7. Just call the same number and leave a message for technical support and the on-call support person will get paged and will get back in contact with you. Remote Support is not active unless a customer specifically initiates the remote client and calls the technician for a one time support code.