• Power cycle the modem that Mosaic has installed at your location. If you have a router, turn off both the router and the modem. Then turn on the modem first and the router second.
  • If you have a router and Internet service was not restored by power cycling both the modem and router, bypass the router and plug the modem directly into the computer.
  • Please contact Technical Support for assistance with performing any of these tasks at 800-306-9498.