When Internet service is installed at your location it is configured to only work from the jack it was installed on. Any other jack at the location will not be wired for Internet service.

If you would like to move your computer you can do one of two following things:

  • Purchase a wireless router which allows you to move your computer within your location. If you have a desktop computer, you likely will have to purchase a wireless network card as well.
  • Have a Mosaic Technician wire the jack in the room you’d like your computer to be in for Internet service. This will incur charges. Please contact Mosaic for assistance at 800-924-3405.