Most often, the reason you can’t open an attachment is because your computer does not have a software program that can open that type of file, or your computer doesn’t know which program to use to open that type of file. Save the file to your desktop then follow the steps below.

 

Usually the file name of an attachment indicates the type of file it is. For example, a file named A.GIF has a file extension of GIF which indicates that it is probably a GIF image file. Knowing the type of file allows you to select an appropriate application program to open the file in.

 

Here is a list of some common file types.

 

 

    • BMP: Windows Bitmap image file. Use an image editor or Microsoft’s Paint program to view this file type.

 

    • GIF: GIF image file. Use a Web browser to view this file type.

 

    • JPG: Jpeg image file. Use a Web browser to view this file type.

 

    • PDF: Adobe Acrobat file. Use Adobe Acrobat Reader to view this file type.

 

    • WAV: Windows Wave audio file. Use Windows Media Player to view this file type.

 

    • ZIP: ZIP compressed archive. Use an Unzip program to decompress all files within the .zip file.

 

    • XLS, DOC, PUB, PPT: These are Microsoft Office files. The following free utilities may be useful: Microsoft Office Converters and Viewers.

 

    • TXT: Text file. Use Notepad or WordPad to view this file type.

 

 

Setting File Associations:

 

Once you’ve determined the correct program to use with a particular file type, you will want to set the file association. Windows uses the file associations to select the default program to open a particular file type with.

 

Changing the settings of the Windows File Associations varies by the version of Windows. For specifics see: Win95, Win98, WinMe, WinXP or Winvista.