Managed Services
Maintain industry standards and protect your customers while cutting expenses
Mosaic Technologies understands the importance of effective IT solutions for smooth business operations. Our Business IT Services are designed to streamline workflows, enhance productivity, and maximize cybersecurity.
What is an MSP?
In today’s rapidly evolving digital world, businesses are increasingly dependent on technology to power their operations. However, the task of managing IT infrastructure and support can be overwhelming. Managed Service Providers (MSP) offer a solution by providing comprehensive IT support, allowing businesses to concentrate on their core functions while their technology is efficiently managed.
From proactive monitoring to robust cybersecurity measures, MSPs cater to diverse needs, offering expertise and resources that might otherwise be out of reach.
A typical MSP manages IT infrastructure, but Mosaic’s MSP+ goes further. Protechtors provides strategic IT expertise, help desk support, and connected solutions like phones and security systems.
Managed Service Packages
Essential
- User Account Setup and Management
- 24/7 monitoring of desktop/laptop devices
- Automated software updates and patches
- Advanced antivirus and malware cybersecurity
- Helpdesk Hours
- Asset & License Management Reporting
- Backup files to existing O365 OneDrive
- IT Budget & Roadmap review and planning
- Disaster recovery planning
- Reporting as requested to comply with audits
Enhanced
- 8/5 Helpdesk support with up to 4 hours remote work per month for free
- Asset & License Management Report
- 24/7 monitoring of desktop/laptop devices and network
- Backup files to existing O365 OneDrive
- Intrusion Detection and Regular Security Audits
- Password Management System
- Simulated Phishing Attacks to test Users
- Reporting as requested to comply with audits
- IT Budget & Roadmap review and planning
Premium
- 24/7 Helpdesk support with up to 4 hours remote work per month for free
- Regular and Scheduled Maintenance
- Management of routers, firewalls, switches and access points
- Disaster recovery planning
- Manual failover testing of backups
- Annual simulated phishing attacks for users
- IT Budget & Roadmap review and planning
- Reporting as requested to comply with audits
Managed Services
IT solutions for every industry and budget
|
Solutions Included |
Essential 8 hours/day, 5 days a week |
Enhanced 8 hours/day, 5 days a week |
Premium 24 hours/day, 7 days a week |
Benefits
Why choose Mosaic Managed IT services?
Increased performance and productivity
Security and compliance
Reduced IT costs
Simplified management and billing
Expert network specialists
Managed Services
You manage your business.
We’ll manage your network.
IT solutions for every industry and budget
Many businesses don’t have the time, resources, or know-how to handle managing network operations and cybersecurity. Partner with Protechtors, and we’ll provide not only our expert IT team, but also some of the newest and most exciting technology to keep your business secure and running smoothly.
Business internet
Seamlessly connect with your customers and suppliers
Networking
Increase productivity and remove complexity from your network
Cybersecurity
Secure your business with cybersecurity solutions
Cloud communications
Stay connected with unified communications
MSP Assessment & Implementation
Phase 01
Evaluate
Understand and document current technology state, needs, vulnerabilities, and risks.
Phase 02
Consultative Proposal
Design optimal technology plan linked to customer-specific business requirements.
Phase 03
MSP Migration
Introduce our team, bring technology systems to optimal state, seamless installation and configuration of products and services.
Phase 04
Customer Training
Train your staff on the new technology and process for interacting with Protectors for support and what to expect.
Phase 05
Measure
Assess and report on the health and utilization of technology, and present insights to improve business efficiency.
Easy and comprehensive trouble ticket monitoring
With our Atera platform, you’ll get access to a online portal that allows you to create trouble tickets and monitor their status in real time, meaning you’ll spend less time on the phone and more time on growing your business.
You may WANT…
Networking & Security Hardware
- Cost-Effective
- Scalable
- User-Friendly Interface
- Seamless Integration with APs, switches, security cameras, and VolP phones
- Centralized Management
- Remote Deployment of Network Devices
- Al-Driven Technology
- Robust Security
- Network Segmentation
- Network Assurance
- Cloud-Based Solution
- Quality of Service capabilities
Connected Fleet
Track, maintain, and manage your fleet with ease from your phone or computer. Track employees’ status with location tracking, maintain your vehicles performance with maintenance updates and alerts, and manage your team with live updates on project statuses.
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Add-on services & products
There’s more to us than just internet.
Business Internet
Smart Office
Business Security
Existing customer?
Get support here
View our support page for more FAQs, how-to guides, and video tutorials.
