What is a MSP?
In today’s rapidly evolving digital world, businesses are increasingly dependent on technology to power their operations. However, the task of managing IT infrastructure and support can be overwhelming. A Managed Service Provider (MSP) offers a solution by providing comprehensive IT support, allowing businesses to concentrate on their core functions while their technology is efficiently managed. From proactive monitoring to robust cybersecurity measures, MSP services cater to diverse needs, offering expertise and resources that might otherwise be out of reach.
A typical MSP manages IT infrastructure, but Mosaic’s MSP+ goes further. Protechtors provides strategic IT expertise, helpdesk support, and connected solutions like phones and security systems.
| Solutions Included | Essential | Enhanced | Premium |
|---|---|---|---|
| Support | |||
| 8/5 helpdesk support provided at time and material rates | X | ||
| 8/5 helpdesk support with SLA - Includes up to 4 hours of remote IT support per month | X | ||
| 24/7 helpdesk support with SLA - Includes up to 4 hours of remote IT support per month | X | ||
| Asset & License Management Report provided during onboarding | X | X | |
| Monitoring and Maintenance | |||
| 24/7 monitoring of desktop/laptop devices to detect and address issues proactively | X | X | X |
| 24/7 monitoring of desktop/laptop and network devices to detect and address issues proactively | X | X | |
| Automated maintenance for software updates, patches, and system optimizations | X | X | |
| User account setup and management | X | X | X |
| Management of network devices such as routers, firewalls, switches and access points | X | ||
| Regular and scheduled maintenance including software updates, patches, and system optimizations | X | ||
| Cybersecurity and Backup | |||
| Advanced antivirus and malware protection against a wide range of threats | X | X | X |
| Backup files to existing O365 OneDrive to protect data | X | X | X |
| Backup select workstations to the Cloud to protect data | X | X | |
| Advanced security measures such as intrusion detection systems, and regular security audits | X | X | |
| Backup network configurations to the Cloud to protect configurations | X | X | |
| Password Management System | X | X | |
| Disaster recovery planning to ensure data integrity and business continuity | X | ||
| Manual failover testing of backups | X | ||
| Annual simulated phishing attack to test your users | X | ||
| Compliance and Consulting | |||
| IT business review to proactively roadmap and budget for technology requirements | X | ||
| Compliance and reporting as requested to comply with all audits | X | ||
| Add-On Enhancements (additional charge) | $130 Per Device Per Month | ||
| Server Plans | |||
| Backup Management: Robust backup solutions with regular testing and verification | X | X | X |
| Human Backup Testing | X | X | X |
Solution Assessment & Implementation
You Manage Your Business.
We’ll Manage Your Network.
Is your business lacking when it comes to managing network operations and cybersecurity? You’re not alone, many businesses don’t have the time, resources, or know-how to handle their own IT needs. Partner with Protechtors and we’ll take that off your plate and provide not only our expert IT team, but also some of the newest and most exciting technology to keep your business secure and running smoothly.
Networking & Security Hardware
- Cost-Effective
- Scalable
- User-Friendly Interface
- Seamless Integration with APs, switches, security cameras, and VoIP phones
- Centralized Management
- Remote Deployment of Network Devices
- AI-Driven Technology
- Robust Security
- Network Segmentation
- Network Assurance
- Cloud-Based Solution
- Quality of Service capabilities
MosaicEdge® Pro
The Ultimate Wi-Fi Experience
Our solutions are created with local customers in mind. We put you in control of your business, modernizing any network to save time and money and deliver an exceptional customer experience. We offer powerful Wi-Fi solutions to a variety of businesses.
Hospitality
Offer every hotel or restaurant guest an exceptional connected experience.
Retail
Utilize PCI compliance and a dedicated POS system to ensure your customer’s and business’s security.
Personal Services
Create a secure networks that remains accessible at all times with network resiliency for your business to thrive.
Manufacturing
Elevate your operations with a managed Wi-Fi solution & easily manage and monitor staff internet activity during work hours to promote greater efficiency.
Built-In Cyber Security
Protect your Business and Customers with POS Network
Staff Management
The Ultimate Visitor Experience with Branded Wi-Fi Access Portal
Frequently Asked Questions
