Live TV Customers: You may experience some TV disruptions between October 6th and October 12th due to a phenomenon called Solar Satellite Interference (aka Sunspots).

What are Sunspots?

These brief occurrences can happen when the sun is in a direct line behind the satellites that transmit your cable signal to your homes. When the sun is in alignment with a satellite, the solar radiation interferes with the satellite’s signal and can cause a brief disruption to your TV-watching experience.

When do they occur?

These Sunspots occur twice a year, once in the springtime and again in the fall, and are usually quite short, lasting around just a week.

What kind of disruption can I expect?

You may experience some pixelated frames, picture freezes, or sound distortion, but it will should only last between 4 and 15 minutes.

If your services remain affected for an extended period, please give our tech support team a call at (715) 458-5400 and we will do our best to get you back up and running as quickly as possible.

On behalf of Mosaic, we’d like to thank you for all your patience and understanding. We appreciate you choosing us as your local service provider!

Kids & Apps – Parental Education

As kids get older, they become more interested in using apps on their smartphones and tablets. While some apps are perfectly safe and age-appropriate, others can be dangerous for children. As a parent, it’s important to be aware of the most popular apps your kids are using, so you can make sure they’re staying safe online.

You asked we listened and now your Mosaic TV experience is getting better. Don’t worry, there will be no change in your billing for this improved experience and nothing extra you need to do at home.

Starting on Monday, February 21, we will begin to update your channel lineup. If you experience a brief interruption during this time, not to worry – your set-top box just needs a minute to reconfigure for the upgrade and should take no longer than 5 minutes.

If you need a little help learning your channel lineup, we have included a link to an updated channel guide. This guide will also be available at your convenience via ExperienceMosaic.com.

As always, if you have any questions, please give your Customer Experience Specialist a call between 9:00 and 4:30 Monday thru Friday.

As most of us are aware, home network security is extremely important. If your Wi-Fi network is not properly secured, it leaves you vulnerable to a variety of security threats. Determined hackers can use your Internet service for free, introduce malware onto your devices, and steal your personal data. It’s even possible for a hacker to hijack your Wi-Fi router and use it, along with thousands of other hacked routers, to launch a large-scale cyberattack on a company, government agency, or other organization. Fortunately, these threats can usually be addressed with some simple measures, like using the right type of Wi-Fi security (the WPA2 security protocol), setting a strong Wi-Fi password, and changing it every few months.

Fortunately, there’s a simple way to address this particular threat Most Wi-Fi routers give you the ability to create what’s called a “guest Wi-Fi” network. Unlike your regular Wi-Fi network that you and your family members use, the guest Wi-Fi network restricts what your guests can do in your network. Specifically, it gives visitors access to your Internet connection and nothing else. They can’t see any of your devices on the network and they don’t have the ability to access them. Most importantly, they can’t accidentally introduce malware or compromise your devices or data in any other way.

To set up your guest Wi-Fi network, you need to access the app for your Wi-Fi router. You log into the network and follow the instructions provided by your router manufacturer to create and set up the guest Wi-Fi network.

If you have a MosaicEdge™, you need to log in to the MosaicEdge™ app to set up your guest Wi-Fi network. This involves three steps
1. Turn on the guest Wi-Fi network for the 2.4 GHz and 5 GHz bands.
2. Provide a name for the guest Wi-Fi network (also known as the SSID).
3. Set a strong password that’s also easy to remember for your guests.

Keep a record of your guest Wi-Fi password and make sure it’s the password you share with visitors to your home, rather than your primary Wi-Fi password. And don’t forget to change your primary and guest Wi-Fi passwords every few months.
If you have any problems changing the name of your guest Wi-Fi network or changing your password using the MosaicEdge™ web interface, contact your service provider to get help.

It’s always important to make smart investments when you can so your future self can reap the rewards. There are so many things you can do that can impact the value of your home. But did you know that just having fiber internet can increase your home’s value? Whether you’re looking to sell soon, or you’re just thinking about it, you’ll want to give us a call and see if you can upgrade to Fiber Optics! According to the study released by FTTH, by upgrading your network to fiber, you can add over 3% to your home’s value! That means on a 175,000 home you could add more than $5,400 to your value, and with the current real-estate prices, you can most likely expect even more!

Well, that’s a great question! Traditionally, internet companies use copper cables to bring you internet services. However, with advances in technology, people found out that using glass fibers to shoot light transmitting the data was much quicker and more effective! This means by switching to the fiber you are literally upgrading to the speed of light. Not only does fiber make your connection faster, but it also is more reliable during storms. Since it’s glass instead of copper, electricity isn’t drawn to it, and you can expect your internet to go out less! Even if it does still manage to be knocked out, fiber optics allow us to pinpoint the area causing the issue, so we can fix it and get you up and running as fast as possible.

Do you feel like your family doesn’t use the internet much and think you wouldn’t benefit from making this switch? Well, it’s important to keep in mind that as technology continues to advance, so will the amount of bandwidth your devices require to operate. Fast Internet can mean so much more than just streaming. Fast Fiber Internet can make new technologies more feasible, such as remote working, distance learning, gaming, home automation, and security. You should consider making the switch now before your devices begin to be slowed down by outdated internet connections!

So, whether you’re ready to move or not, give your home the value it deserves and your family the connection they deserve with Mosaic fiber GIGABIT internet! You won’t regret making the switch!

Wi-Fi technology is extremely popular and available just about everywhere. Whether you’re grabbing a cup of coffee, shopping for shoes, or enjoying a family pizza night, you’re likely to have a Wi-Fi hotspot available. You may hear people talking about “getting onto Wi-Fi” or not being able to “get onto Wi-Fi”. Most of the time, the issue is that they can’t get their laptop, smartphone, or other device connected to the Internet.

Is Wi-Fi the same as the Internet? No, it’s not. And with home networks getting more sophisticated all the time, with more and more connected devices, it’s helpful to have a clear understanding of the difference between the two.

What is the Internet?

The Internet is a massive global communications network. In fact, as its name suggests, it’s more than just one network—it’s a series of thousands of interconnected networks.
While no one person or organization owns the Internet itself, each Internet service provider (ISP) typically owns its own network. It buys and installs the specialized networking equipment that makes it possible for customers like you—in addition to businesses, universities, hospitals, and more—to connect to the Internet.
When you connect to your ISP’s network from your home or workplace, you have the ability to connect with other networks, companies, services, and individuals who are also connected to the Internet. For example, you can stream movies on Netflix by connecting via the Internet to computer servers that Netflix owns or read your email by connecting to one of Gmail’s servers.
When you purchase monthly Internet services for your home, your ISP gives you all the physical equipment you need to connect your own devices to the Internet. This includes a physical line, such as a fiber optic cable, that will connect your home to the ISP’s network. Inside your home, this physical line is connected to an electronic device that’s usually called a modem.

Connecting over Wi-Fi

The second method, which is the most common today, involves connecting your computer, tablet, or smartphone to your ISP’s network without using a physical wire. This “wireless” connection is made possible by Wi-Fi technology; specifically by a second device in your home called a router or sometimes referred to as a gateway. This router is physically plugged into the modem with a cable or it is combined with the modem into a single piece of equipment.
The Wi-Fi router uses radio technology to broadcast a unique name (also known as a service set identifier, or SSID), which you or your ISP chooses when the router is first set up. When you’re on your laptop or other devices, you can see a list of other Wi-Fi routers nearby such as yours and your neighbors’. You can select your router name from the list and enter the router’s password. And just like that, you’re connected to Wi-Fi. Since your router is connected to your modem, you can now access any online service or go to any website using your web browser.

It is always important for a business to implement a service that is easy to use for your employees and saves you money and time. If your business needs a phone system, or an upgrade to a better phone system, options in 2020 can be overwhelming.

Choosing the phone system can be challenging based on your business model. Coming out of 2020 a lot of employees have been working remotely, setting up home offices, some with a blend of both. Considering all this, you then look to the kind of system you want to go with (Landlines, VOIP, Virtual) and how you want the equipment hosted i.e., on-premises, or in the cloud to better increase efficiency and productivity among your business.

What is Hosted Phone System?

A Hosted phone system is a cloud-based PBX (Private Branch Exchange) system that allows you to get a secure, reliable, phone service for your business or organization through an internet connection hosted by your service provider.

With a Hosted set up, you will not have to worry about managing separate networks for voice and data. Both can be easily managed by your service provider. Setting up a Hosted phone system is easy without extensive installation and hardware costs.

As remote employment grows in popularity, or even the ability to manage flexibility through a blend, more companies are choosing the path to a cloud-based PBX system.