My Mosaic Transition

Save time and money by managing your account anytime from anywhere

Billing & Payments

Alerts & Notifications

Paperless Billing

Usage Monitoring

Important Dates to Remember

May 29 – June 8

Payment Options Temporarily Not Available

As we change to our new payment system, some of our payment options will not be available, such as, credit card, ACH, pre-pay, and auto-pay, as well as paperless billing.

We will be accepting payments in our office or drop box via check or cash, or checks via mail. Payments will not post to your account until the new system is in place.

May 29 – June 8

Auto Payments Will Be Temporarily Down

On our launch date, June 8th, 2026, please register your account in MyMosaic and re-register your Auto Pay settings.

June 8

New MyMosaic App and Web Portal Go Live!

Our team has been working hard to get this new system ready for you. It’s going to make managing your account easier than ever.

Reach out to us if you have any questions.

ATTENTION Auto Pay Members

If you previously were using automatic payments with us you will need to re-enter your payment information.
Instructions for how to register your account and set-up Auto Pay will be available on June 8th, 2026.

Introducing our New MyMosaic App and Web Portal

How can the new MyMosaic App help you
control your account?

Our MyMosaic app and web portal will keep you informed and will show you where to save time and money on your bills.

Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.

Alerts & Notifications: Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.

Paperless Billing: What if you could save some time and a tree at the same time? Activate MyMosaic paperless billing, an eco-friendly way to instantly access your bill.

Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. With access to this information, you can be in control and make decisions that can help reduce your bill.

Our new MyMosaic app and web portal give you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.

Other Frequently Asked Questions (FAQs)

Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

Both platforms are part of our online account management system for members.

Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.

The free, secure mobile app is available to download and install on mobile devices and tablets.

No. You can take advantage of all the features of MyMosiac or you can continue to pay your bill as you currently do.

Yes. MyMosaic shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.

The information you see in the app and on the website is shown in real-time.

However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.

If you do receive such communication from someone claiming to be a our Employee, please report it to us

Get Support

If you run into any questions as you explore the features of SmartHub, we will be happy to assist you with any questions!

Address: 401 S 1st St, Cameron, WI

Phone: (715) 458-5400

Contact us

Your Mosaic Experience Just Got Better!

Same Fast, Reliable Internet. New Upgraded Look!

Our website just got an upgrade to better serve our customers and provide a clearer picture of the wealth of services we bring to Northern Wisconsin. Check out our new website for more info on exciting tech, ultra-reliable internet, and what we’re doing in our community!