COMMUNITY ASSISTANCE

Enjoy complete peace of mind with a fast, secure, and reliable network right here in Northwest Wisconsin. Mosaic Technologies takes great pride to ensure our customers have affordable internet service. We believe you should stay in touch, no matter what.

We know times get tough. If you or someone you know is experiencing financial difficulties we encourage you to contact us to see if you qualify for support. We participate in various programs to help keep you connected because the internet is important for safety, education, paying bills, job searches, connecting with loved ones, and so much more!

Mosaic participates in various support and assistance programs such as Lifeline, Emergency Broadband Benefit Program (EBB), and Mosaic Community Assist. Scroll or call to learn more, our local Customer Experience Specialists are standing by.

Stay Connected

Emergency Broadband Benefit

The Emergency Broadband Benefit is an FCC program to help families and households struggling to afford internet service during the COVID-19 pandemic. This new benefit will connect eligible households to jobs, critical healthcare services, virtual classrooms, and so much more.

About the Emergency Broadband Benefit

The Emergency Broadband Benefit will provide a discount of up to $50 per month towards broadband service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price.

The Emergency Broadband Benefit is limited to one monthly service discount and one device discount per household.

Who Is Eligible for the Emergency Broadband Benefit Program?

A household is eligible if a member of the household meets one of the criteria below:

  • Has an income that is at or below 135% of the Federal Poverty Guidelines or participates in certain assistance programs, such as SNAP, Medicaid, or Lifeline;
  • Approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020 or 2020-2021 school year;
  • Received a Federal Pell Grant during the current award year;
  • Experienced a substantial loss of income due to job loss or furlough since February 29, 2020 and the household had a total income in 2020 at or below $99,000 for single filers and $198,000 for joint filers; or
  • Meets the eligibility criteria for a participating provider’s existing low-income or COVID-19 program.

Read More FCC.gov on the Broadband Benefit..

Ready to get started? There are three ways to apply for the Emergency Broadband Benefit Program. Select one below:

 1. Apply Online with USAC: Find the online application here.

2. Mail in Your Application: Print an application in English or Spanish (instructions also available in 9 additional languages). Complete the application and send with proof of eligibility to:

Emergency Broadband Support Center
P.O. Box 7081
London, KY 40742

3. Contact your local Mosaic Technologies to help you apply! We can help you apply!

After you submit an application, results will be shared with you. If you apply online, you may receive immediate approval. If eligibility cannot automatically be validated, additional documentation may be requested from you with information on how you can submit those documents for review.

Apply Now
Learn More

Community Assist Featured playlists

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Roundtable on Emergency Broadband Benefit Program

Enrollment for the Emergency Broadband Benefit

Beneficio de Emergencia para Internet: ¿Qué Es y Cómo Funciona?

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Mosaic Community Assist

Internet is for more than gaming and movies. Internet is for you or your child’s education, from schooling, to homework and research, to applying for scholarships and so much more! Internet is for helping you on your job search, paying bills, and so much more. Get the High-Speed Internet you need for your family to connect at prices you can afford. Contact us today to see if you qualify.

  • Download speed up to 25 Mb*
  • Upload speed up to 10 Mb*
  • $24.95 per month
  • Unlimited Data, Always
  • Free 24x7x365 Technical Support

Mosaic Community Assist is only available in Mosaic Technologies service areas. Eligible households are subject to annual recertification. Assistance program is limited to one connection per household. Contact us today to see if you qualify.

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Connected Generations

Lifeline Support for Affordable Communications

Since 1985, the Lifeline program has provided a discount on phone service for qualifying low-income consumers to ensure that all Americans have the opportunities and security that phone service brings, including being able to connect to jobs, family and emergency services. Lifeline is part of the Universal Service Fund. The Lifeline program is available to eligible low-income consumers in every state, territory, commonwealth, and on Tribal lands. Read more…

The Lifeline Program is designed to reduce the monthly telephone or broadband charges for low-income-eligible customers and is only for households with a phone or Internet service with qualifying speeds, greater than 10×1 Mb. Lifeline can save you up to $9.25 per month depending on where you live.

Eligibility guidelines vary throughout the country. You may be eligible for Lifeline if you, or someone in your household, participate in one of the following federal assistance programs:

  • Medicaid/Medical Assistance
  • Supplemental Nutrition Assistance Program (SNAP aka Food Stamps)
  • Supplemental Security Income
  • Federal Public Housing Assistance or Section 8
  • Veterans Pension Benefit Program

Individuals who do not qualify under any of the above but live on or near a federally recognized reservation may qualify for Lifeline Assistance if the applicant receives benefits from at least one of the following programs:

  • Bureau of Indian Affairs General Assistance
  • Tribally Administered Temporary Assistance for Needy Families
  • Head Start (only for those meeting its income qualifying standard)
  • National School Lunch Program’s free lunch program

We know these programs can get confusing, so give us a call, or stop by your local Mosaic office for more details and support. Want to research more before calling, stop by LifeLineSupport.org to find out if you qualify, how to apply and to apply, supporting companies, rules, and so much more.

Ready to get started? There are three ways to apply for Lifeline. Select one below:

1. Apply Online: Find the online application here.

2. Mail in Your Application: Print an application EnglishSpanish, Complete, and Mail In with a proof of eligibility to:

Lifeline Support Center
P.O. Box 7081
London, KY 40742

3. Contact your local Mosaic Technologies to help you apply!

After you submit an application Lifeline will share the results with you. If you apply online, you may receive an immediate approval. If they cannot prove your eligibility automatically, you will need to share some more information.

Apply Online
Lifeline Household Worksheet (English)
Lifeline Household Worksheet (Spanish)
Program Application (English)
Program Application (Spanish)
Recertification Form (English)
Recertification Form (Spanish)

Keeping Costs In Check

TV On My Side

Student-Internet

Our job is to always represent you, and we believe you should have access to all your favorite programs at a fair price. We know that anything less is unacceptable. That is why we protect our customers by working with Celect Communications, negotiating fees, and programming on your behalf. Learn more about your cable costs at TV on my side and how we are committed to serving you – our friends, families, and neighbors.

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ADDITIONAL SERVICES

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INTERNET

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Telephone line, Unlimited local calling, and Unlimited EAS (Extended Area Service) calls.

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LIVE TV

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