Company Communications

Network Transparency Statement

“Chibardun Telephone Cooperative & CTC Telcom (dba Mosaic Technologies)” hereafter referred to as “Mosaic” “Company” Communications (““Company””) provides consumers with accessible, easy-to-understand information about the services we provide to help them make informed decisions about what services will best suit their needs. Consistent with this practice, we provide this Network Transparency Statement in accordance with Federal Communications Commission (“FCC”) requirements to disclose certain network management practices, performance characteristics, and commercial terms. Additional information about “Company’s” broadband policies and practices is available at [Hyperlink].

Network Practices

“Company” will not unjustly or unreasonably discriminate against lawful Internet content, applications, services, or non-harmful devices.

“Company” engages in network management practices that are tailored and appropriate for achieving optimization on its network considering the particular network architecture and technology of its broadband Internet access service. “Company’s” goal is to ensure that all its customers experience a safe and secure broadband Internet environment that is fast, reliable, and affordable. We want our customers to experience all the Internet offers, whether it is social networking, streaming videos, listening to music, or communicating through email and videoconferencing.

Network Management Disclosures

“Company’s” network practices include congestion- and security-protocol-management. Such protocols and practices generally will not impact our customers’ user experience. “Company” uses various tools and industry-standard techniques to manage its network to ensure fast, secure, and reliable Internet service. “Company” provides the following overview of its network management practices:

1. Blocking: “Company” does not block or discriminate against lawful content, applications, services, or non-harmful devices. We conduct only reasonable network management.
2. Throttling: “Company” does not throttle, impair, or degrade lawful Internet traffic based on content, application, service, user, or use of a non-harmful device. We engage in only reasonable network management practices.
3. Affiliated Prioritization: “Company” does not favor any Internet traffic over others, including through the use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate, and we have no plans to do so.
4. Paid Prioritization: “Company” does not favor or prioritize any Internet traffic over others. We do not prioritize Internet websites over others in exchange for any consideration to benefit any content, applications, services, or devices.

Network Management Practices

“Company’s” network management practices are intended to ensure that we provide the best possible Internet access to our customers. To achieve this goal, we employ network management techniques such as identifying spam and preventing its delivery to customer email accounts, detecting malicious Internet traffic, and preventing the distribution of, or inadvertent access to, malware, phishing, viruses, or other harmful code or content.

1. Congestion Management: “Company” continuously monitors the connections on its network in the aggregate for all types of traffic to determine the utilization rate. “Company” may take appropriate measures to relieve undue congestion if it occurs on the network.
   “Company’s” network and congestion management practices do not discriminate based on the type of application being used. Nor are they based on any particular customer’s aggregate monthly data usage. We examine only current network conditions, not our customers’ online activities.
   Customer conduct that abuses or threatens the “Company” network or violates our Acceptable Use Policy, Internet Service Terms and Conditions, or the Internet Service Agreement will be asked to stop immediately. If a customer fails to respond or cease such conduct, we may suspend service or terminate the user’s account.
   “Company” also checks for abnormal traffic flows, network security breaches, malware, loss, and damage to the network. If a breach is detected or high-volume users are brought to light by complaint, we provide notification to the customer via email or phone. If a customer violates the Acceptable Use Policy or other policies and such a violation is not remedied, “Company” will seek to suspend or terminate that customer’s service.
   In the event we take any congestion management actions, the vast majority of our users’ Internet activities will be unaffected. Some customers may, however, experience more extended download or upload times or slower surf speeds.
2. Application-Specific Behavior: Except as may be provided elsewhere herein, “Company” does not engage in any application-specific network management activities on its network. Customers may use any lawful application as part of their Internet usage.
3. Device Attachment Rules: For best results, modems, wireless modems, or other proprietary network gateways used on the “Company” broadband network should be provided by “Company”. Customers may, however, attach their own devices to their modems, including wired or wireless routers, laptops, desktop computers, video game systems, televisions, or other network-enabled electronics equipment. Customers are responsible for ensuring that their equipment does not harm “Company’s” network or impair the service of other customers. “Company” is not responsible for the functionality or compatibility of any equipment provided by its customers. Customers are responsible for securing their own equipment to prevent unauthorized access to “Company’s” broadband network by third parties and will be held responsible for the actions of such third parties who gain unauthorized access through unsecured customer equipment.
4. Network Security: “Company” knows the importance of securing its network and customers from network threats and annoyances. We promote the security of our network and our customers by protecting them from threats like spam, viruses, firewall issues, and phishing schemes. “Company” also deploys spam filters for its email service to divert spam from an online customer’s email inbox into a quarantine file, while allowing the customer to control which emails are identified as spam. Customers may access spam files through the email program. Spam files are automatically deleted if not accessed within 30 days.

Network Performance

1. Service Description
   “Company” deploys hardwired broadband Internet access to its subscribers via Fiber to the Home (“FTTH”) and Digital Subscriber Line (“DSL”) technologies.
2. Network Performance
   “Company” supports its advertised speeds and will dispatch repair technicians to customer sites to perform speed tests, as needed, to troubleshoot and resolve speed and application performance issues caused by “Company’s” network. “Company” measures availability, latency, and aggregate utilization on its network and strives to meet internal service level targets.
   However, the download or upload speeds for a particular distant website or other Internet resource are affected by factors beyond “Company’s” control, including the speed of the connection from a distant web server to the Internet, congestion on intermediate networks, and limitations on your computer equipment like your wireless router. In addition, your inside-premises wiring could affect service performance. Accordingly, consumers should consider the capabilities of their own equipment when choosing broadband service. You may need to upgrade your computers and other networks in your home or office to take full advantage of the chosen broadband plan.“Company” tests each service for actual and expected access speeds at the time of network installation to demonstrate that the service can support the advertised speed.
   Customers may also test their actual speeds using the speed test located on “Company’s” website and request assistance by calling our business office at “715.458.5400 or by email at MTS@ExperienceMosaic.com.”

DOWNLOAD & UPLOAD SPEEDS, LATENCY
Advertised Connection Speeds are as follows:

RESIDENTIAL SPEEDS

3. Impact of Non-BIAS Data Services

“Company” offers Voice-over-the-Internet-Protocol (VoIP) and IP video service to end-users. The video service would not have any impact on broadband customers. For our VoIP service, because VoIP uses relatively little bandwidth, “Company’s” VoIP service will not adversely affect the last-mile capacity available for, or the performance of, our broadband internet access service.

Commercial Terms

1. Pricing
   “Company” offers multiple levels of internet service, all available with no monthly data cap. The pricing and other terms for our different service offerings can be found here (Residential & Business). Prices do not include applicable federal, state, or local taxes and regulatory fees. Prices and packages are subject to change.
2. Privacy Policies
   “Company” values the privacy of our internet service customers. Like most companies, we collect certain information about our customers and use it to provide our services. We collect information when you interact with us, when you use our internet service, and when you visit our website. This information is used to deliver, provide, and repair our services, and to establish and maintain customer records and billing accounts. We protect the information we have about our customers and require those we share it with to protect it as well. “Company” does not sell, license, or share information that individually identifies our customers with others, without your consent, except as necessary when working with vendors and partners for business purposes and when necessary for them to do work on our behalf. Additional details about our privacy policy can be found by clicking here,[Hyperlink].
3. Redress Options.
   We strive to provide excellent customer service and to resolve any issues promptly. If you have any questions or complaints regarding “Company’s” internet service, you may call “Company” at 715.458.5400 or email us at MTS@ExperienceMosaic.com. “Company” takes all such questions and complaints seriously.

In addition to this Network Transparency Statement, patrons may also find links to the following on the “Company” website:

Acceptable Use Policy