Customer Speed Enhancements & Community Wi-Fi Locations Announced

By Published On: March 18th, 20201.5 min read

Now, more than ever, a reliable connection is essential. Mosaic is honoring its commitment to both extraordinary service and the well-being of our community by taking the following steps:

Complimentary Residential and Business Speed Upgrades*

Yesterday, March 17th, we automatically upgraded the Internet speed of every Mosaic fiber-connected** home and by 100-400 Mbps. This speed upgrade is ENTIRELY COMPLIMENTARY and is intended to support any increased demand due to school closures, work from home applications and general Internet usage. The symmetrical capability of fiber (equal upload and download speeds) is ideal for these usage scenarios. This upgrade enables us to confidently support your unforeseen Internet demands while promoting recommended social-distancing practices. As a Mosaic customer, your Internet usage is always unlimited and will not be constrained by data caps.

* These complimentary upgrades will remain in place for the next 60 days. We will reevaluate needs and make any determination for continuation after that time.

**To be specific all customers (res & bus) on 100/100 and 250/250 internet were upgraded to 500/500 where we could accomplish this without making a trip to the customer’s home; keeping the customer and our technicians safe. Due to bandwidth restraints of older, legacy Internet platforms, this complimentary upgrade is only applicable to fiber-connected locations where equipment can manage appropriately.

Community Wi-Fi Locations

To ensure connectivity for all residents, we have opened up public Wi-Fi locations in various spots around the community.  Any community member is welcome to log on for free.

These locations include:

  • Barron office, 611 E La Salle Ave, Barron
  • Chetek office, 704 2nd St, Chetek
  • Rice Lake office, 20 North Wilson Ave, Rice Lake
  • Cameron office, 401 S. 1st Street, Cameron

To connect at these locations choose the “ExperienceMosaic” network from your device’s Wi-Fi settings.  When prompted choose to join Network.  You will not be asked for a password.  Usage is unlimited.

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