Anti-Virus

Critical and Security Updates and patches.

Category: Anti-Virus

We use Spybot Search and Destroy as our main search engine. We have also taken the protection from spyware a step further and built our own real-time scan and removal mechanism. This helps us ensure that each computer is protected with enterprise level protection. In 2011 Secure IT partnered with security firm BitDefender to incorporate their anti-malware components into SecureIT 2011. Provided also now with this is, Antivirus (real-time and manual scanning, Antiphishing, and a firewall.

Category: Anti-Virus

Both services provide fully managed computer virus and threat protection and automated Microsoft patch updates that are fully tested prior to installation. They also offer spyware threat detection and removal, Internet Explorer popup and ad blocking, along with firewall protection.

Category: Anti-Virus

Since our service never contacts your computer, and the vast majority of firewalls are designed to block incoming traffic, this software is compatible with 99+% of all firewalls.

Category: Anti-Virus

We use Sourcefires ClamAV Protection. Renowned for its speed and accuracy, ClamAV has been adopted by network security solution and service providers worldwide and is currently integrated within leading enterprise solutions.

Category: Anti-Virus

No, the value of this service is that it applies all updates and runs all of its various scans behind the scenes without you having to worry.

Category: Anti-Virus

No, not at this time.

Category: Anti-Virus

We are suggesting that you keep Red Condor because without it, you may receive emails that contain viruses or SPAM. Red Condor will block these emails from being delivered to you. Without Red Condor, you will need to delete these messages from your inbox.

Category: Anti-Virus

Yes, these types of programs need to be removed or un-installed prior to installing Anti-Virus or Anti-Virus+.

Category: Anti-Virus

Yes, the updates are tested prior to being released.

Category: Anti-Virus

The service looks for an update every 15 minutes. When a new set of definition files are found they are automatically applied.

Category: Anti-Virus

It has two default features. First, it is scheduled to run a complete system scan once a week. Secondly, it is scheduled to provide real time protection for your computer, so as intrusive programs attempt to download to the PC, the Symantec Corporate edition catches and prevents that from happening.

Category: Anti-Virus

Remote Support can be reached at 1-877-373-3320 during the business hours of 8:00 am – 8:00 pm. They are also on-call 24×7. Just call the same number and leave a message for technical support and the on-call support person will get paged and will get back in contact with you. Remote Support is not active unless a customer specifically initiates the remote client and calls the technician for a one time support code.

Category: Anti-Virus

You will receive a monthly email detailing the activities that have been executed by your Anti-Virus software. In addition, you can check the Online Reports anytime, which are updated every 24 hours. The Online Reports can be found at http://reports.securitycoverage.com. Each customer assigns their own username and password when they register for the first time. This username and password are utilized to connect to the Online Reports.

Category: Anti-Virus

No, the Anti-Virus and Anti-Virus service will provide you with everything you need to safely navigate the Internet and effectively and efficiently use your computer.

Category: Anti-Virus

No, if you happen to have your computer off at the time the program runs its various scanning processes and updates, they will automatically run the next time that you turn your computer on. The one advantage of leaving the PC on, at least on the days that is does run updates, is that this will assure no updates run and take performance away from the PC when you are using it.

Category: Anti-Virus

Yes, it can also be easily bypassed with a CTRL button Click shortcut.

Category: Anti-Virus

Domain Hosting

Domain names are words used to identify specific organizations or computers on the Internet. The domain name contains at least two words separated by a period. For example: Mosaic’s domain is mosaictelecom.com. Most domain names end with .com .net or .org. Letters, numbers and a hyphen are the only valid characters that can be used in a domain name. The number of characters you can use in your domain name is a total of 67, including the extension .COM, .NET, .ORG. “www.” and http://www. are not considered part of your domain. No two people or organizations can have the same domain name. To manage that, we have to purchase our domain names through a registrar.

Category: Domain Hosting

FTP settings:

  • 1. The first step is to establish a connection to the Internet.
  • 2. Open your FTP program. Filezilla is the ftp program being used in this example.
  • 3. Enter your domain name (www.yourdomainname .com) in the Host field.
  • 4. Enter the Username and Password provided to you.
  • 5. Select Quickconnect to establish the connection between your computer and the web server.
  • 6. Once you are connected to the web server, the FTP window will be divided in two frames. The Local Site is the files on your computer and the Remote Site is your files on our web server.
  • 7. Under Local Site, navigate to where your website files are located on your computer. Highlight the web page files that you want to upload to the web server then drag them to the Remote Site to upload the files. Upload all files to the www folder. The file name for the first page of your web site MUST be index.html.

Troubleshooting:

If you can’t view your website, make sure that the file for the first page of your site is named index.html (all lowercase letters). Also, all files should be in the www folder on the Remote Site.

HTML is case sensitive. This means that if your file is called: Picture.jpg, your URL must be typed exactly the same way. Many people store all of their files in lower case letters to make things easier to remember.

Make sure your picture files end with either .jpg or .gif to be viewable on the Internet.

Category: Domain Hosting

There are a handful of companies that domains can be registered through. We use and recommend Network Solutions. The cost for a domain name is $25-$35 which covers the registration fee for the first year. You will be billed from the registration company each year thereafter. Before you register a domain you want to ask yourself, “Who do I want to host the domain?” The company that hosts the domain is the company that carries the traffic, stores the web site and publishes it to the Internet. How you register the domain will depend on who is hosting your domain.

If you would like to register a new domain please contact us. To check the availability of a domain name go to Whois on Network Solution’s web site.

If you have a domain that you would like to move to Mosaic, the following information must appear in your domain record:

  • Technical Contact: NIC Handle: 31573849I
  • Primary Domain Server Name: ns1.chibardun.net
  • Primary Domain Server Address: 216.41.192.60
  • Secondary Domain Server Name: ns2.chibardun.net
  • Secondary Domain Server Address: 65.222.44.31

Category: Domain Hosting

DVR

Extend the amount of recording time in the Schedule Event screen to anticipate for example, a sporting event running over its originally scheduled time frame. If a game is scheduled to play for two hours, you can add hrs or mins in the Schedule Event screen.

Category: DVR

If the beginning of the program did not record, you may have tuned in after the program had begun. If the end of the program did not record, it could be your DVR reached its content storage capacity. Another reason could be loss of power or digital TV signal during the recording.

Category: DVR

Yes. You can change the look and feel of the way the guide displays. Please refer to the Remote Control Instructions for how to do this.

Category: DVR

You can keep them as long as you want. Lock the programs you do not want auto-deleted. You may need to erase some locked recordings to make room for others if storage capacity becomes an issue.

Category: DVR

No. Your DVR only records the audio and video of the program you are recording.

Category: DVR

Yes. Your DVR will automatically erase programs when space is needed. Your DVR will delete the oldest recordings first.

Category: DVR

Yes. Your Parental Controls will restrict what is viewed or recorded. If you schedule a recording for a program on a channel that is blocked, the program will record, but the video will not appear and the audio will be muted. You will need to enter a PIN to view the program while it is being recorded.

Category: DVR

Yes. You can watch one program or previously recorded programs while recording another.

Category: DVR

No. If you are recording a program from 8 am to 10 am, that is the only program that can be recorded during that time frame.

Category: DVR

Yes. You can watch one program or previously recorded programs while recording an HD program.

Category: DVR

Yes. Your DVR has the ability to rewind and fast-forward at four speeds: 2x, 15x, 50x, 300x. Each press of the rewind or fast-forward button increases the speed. The speeds will appear in the status bar as 2x, 15x, 50x and 300x.

Category: DVR

No. Your DVR can only erase the program in its entirety.

Category: DVR

Your DVR is synced with the TV listing and if a network starts a program earlier than on the program guide the DVR will miss that time unless you program your DVR to record earlier.

Category: DVR

Please click here for the Parental Control User’s Guide

Category: DVR

E-Billing

E-billing displays the monthly statement and call detail; it does not display the actual account balance.

Category: E-Billing

Space constraints limit the detailed call usage to two months previous.

Category: E-Billing

This happens when you use the browser’s Back button to go back a page. For best results, us the navigation links on the E-Billing web pages not the Back and Forward buttons on the browser’s toolbar.

Category: E-Billing

E-billing is short for Electronic Billing; which is a service that allows you to view, sort, download and/or pay your monthly bill electronically via the Internet.

Four payment options are available through E-Billing; Automatic bank deduct, automatic credit card payment, regular credit card payment and postal mail. Click here to go to the E-Billing web site.

Category: E-Billing

You will need to contact us to have it reset. For security reasons we do not provide username and password information over the Internet or email.

Category: E-Billing

Call types represent the type of call made or received as indicated below.

  • DD = Direct Dialed Day
  • DE = Direct Dialed Evening
  • DN = Direct Dialed Night
  • D = Direct Dialed
  • CD = Calling Card Day
  • CE = Calling Card Evening
  • CN = Calling Card Night
  • C = Calling Card
  • OD = Operator Handled Day
  • WF = Wireless Off Off-pk
  • WO = Wireless Off Peak
  • WP = Wireless Peak
  • WD = Wireless Directory Assistance
  • DF = Wireless Data Off Off-pk
  • DO = Wireless Data Off Peak
  • DP = Wireless Data Peak
  • VID = Wireless Multimedia/Video
  • SMS = Wireless SMS
  • MD = Wireless Mobile to Mobile Day
  • ME = Wireless Mobile to Mobile Evening
  • MN = Wireless Mobile to Mobile Night
  • MF = Wireless Mobile to Mobile Off Off-pk
  • MO = Wireless Mobile to Mobile Off Peak
  • MP = Wireless Mobile to Mobile Peak
  • RF = Wireless Roaming Off Off-pk
  • RO = Wireless Roaming Off Peak
  • RP = Wireless Roaming Peak

Category: E-Billing

Yes, your account information is secure. The entire E-Billing web site is secured using a VeriSign Digital Certificate.

Category: E-Billing

Click on Download Usage then Save File in the Unknown File Type window. Decide what folder to save the file in and name the file something recognizable like tele-jan, or tele-feb and click Save. Use a spreadsheet program (Microsoft Excel, Microsoft Works, Lotus or other) to open the file.

Category: E-Billing

If you have multiple account numbers and would like one username to include all accounts, contact us to set that up.

Category: E-Billing

The E-Billing username and password is one that you setup and can be anything you want it to be within the set restrictions. The restrictions are as follows:

  • The username can consist of any combination of letters and numbers and be 6 to 31 characters long.
  • The password can consist of any combination of letters and numbers and be 6 to 31 characters long.
  • The password is case-sensitive, therefore you must use uppercase/lowercase letters in password exactly as you wish to use them when you login.

Category: E-Billing

Email

If email starts to download, but gets stuck it may be the result of a few things. The email that appears stuck may be very large and will either take a long time to download or will never download; your computer may be short on memory; or, that particular email is corrupt in some way.

Let your computer attempt to download email for about 20 minutes. If no progress has been made, cancel the download process and go to Webmail and view your email. In Webmail you can view and delete the large emails that will not download.

Category: Email

Most likely you are either not connected to the Internet or your anti-virus, or firewall software is causing the problem. If you are sure you are connected to the Internet, disable all anti-virus and firewall software then try to get email again.

Category: Email

Outlook Express is set to hang-up after sending and receiving. Open Outlook Express, click Tools then Options. Click the Connections tab and uncheck Hang-up after sending a receiving. Click OK.

Category: Email

Most often, the reason you can’t open an attachment is because your computer does not have a software program that can open that type of file, or your computer doesn’t know which program to use to open that type of file. Save the file to your desktop then follow the steps below.

Usually the file name of an attachment indicates the type of file it is. For example, a file named A.GIF has a file extension of GIF which indicates that it is probably a GIF image file. Knowing the type of file allows you to select an appropriate application program to open the file in.

Here is a list of some common file types.

    • BMP: Windows Bitmap image file. Use an image editor or Microsoft’s Paint program to view this file type.
    • GIF: GIF image file. Use a Web browser to view this file type.
    • JPG: Jpeg image file. Use a Web browser to view this file type.
    • PDF: Adobe Acrobat file. Use Adobe Acrobat Reader to view this file type.
    • WAV: Windows Wave audio file. Use Windows Media Player to view this file type.
    • ZIP: ZIP compressed archive. Use an Unzip program to decompress all files within the .zip file.
    • XLS, DOC, PUB, PPT: These are Microsoft Office files. The following free utilities may be useful: Microsoft Office Converters and Viewers.
    • TXT: Text file. Use Notepad or WordPad to view this file type.

Setting File Associations:

Once you’ve determined the correct program to use with a particular file type, you will want to set the file association. Windows uses the file associations to select the default program to open a particular file type with.

Changing the settings of the Windows File Associations varies by the version of Windows. For specifics see: Win95, Win98, WinMe, WinXP or Winvista.

Category: Email

Verify that the email settings are correct.

Mac OS X

    • 1. Open System Preferences
    • 2. Click on the Internet icon
    • 3. Click on the email tab
    • 4. The Incoming mail server (POP3) should read: mail.chibardun.net or mail.mosaictelecom.net
    • 5. The Outgoing mail server (SMTP) should read: mail.chibardun.net or mail.mosaictelecom.net
  • 6. The User Account ID is your Mosaic assigned username. Make sure to use all lowercase letters and don’t include the @chibardun.net.

Category: Email

Mosaic offers Spam Filtering and Virus Protection to any Mosaic email subscriber. The Spam Filtering and Virus Protection service gives you the control to block the junk email and at the same time scans incoming email for potential viruses. Click here for more information about this service.

Important: Never reply to a Spam email. Requesting to be removed tells the spammer your email address is active and you will be spammed even more. Never buy anything from someone who sends you unsolicited advertising by email. That will reinforce the idea that Spam works.

Category: Email

If your email ends in @chibardun.net use this in the incoming and outgoing server settings: mail.chibardun.net

If your email ends in @mosaictelecom.net use this in the incoming and outgoing server settings: mail.mosaictelecom.net

Category: Email

Every email message consists of two parts, the body and the header. The header can be thought of as the envelope of the message, containing the address of the sender, the recipient, the subject and other information. The body contains the actual text and the attachments. Email programs usually display some header information like the From, To, Date and Subject fields. The actual delivery of email does not depend on any of these headers, they are just convenience. Usually, the From line, for example, will be set to the sender’s email address. This is so you know who the message is from and can reply easily.

Spammers want to make sure you cannot reply easily, and certainly don’t want you to know who they are; so they insert fictitious email addresses in the From lines of their messages. This makes the From line useless in determining the real source of an email. Fortunately, the “hidden” headers of every email message can be very helpful in tracing spam.

Just like a postal letter will go through a number of post offices on its way from sender to recipient, an email message is processed and forwarded by several mail servers. Imagine every post office putting a special stamp on each letter. The stamp would say exactly when the letter was received, where it came from and where it was forwarded to by the post office. If you got the letter, you could determine the exact path taken by the letter. This is exactly what happens with email. As a mail server processes a message, it adds a special line to the message’s header.

How to View Headers

    • Outlook Express: Select the email message and press Ctrl+F3.
    • Outlook Express for Mac: Select the email. From the View menu, choose Source. A new window will appear containing the email with full headers.
    • Outlook 2000-2003: Right click on the message without opening it then select Options.
    • Thunderbird: Open the selected email and click on View. Click on Headers, All.
    • Window Mail: Open the selected email and click on View. Click on All Headers
  • Windows Live Mail: Open the desired email in Windows Live Hotmail. Click the down arrow next to Reply in the message’s header area near the sender and subject. Pick View message source from the menu

Category: Email

There is a limitation on the size of email attachments you can send and receive. The limit is a 30 MB email or roughly a 27 MB attachment. Keep in mind though, that your recipient’s ISP may have a limitation on the size of attachments they can receive.

Email is not an efficient way to send or receive large files. It is more efficient to FTP (file transfer) large files back and forth. If you have an ongoing need to send or receive large files, contact us to setup a virtual FTP account.

Category: Email

To maintain quality of service and keep costs under control, limits on email inboxes are necessary for ISPs to have in place. We chose very liberal limits to give you email capabilities that are far higher than what other ISPs offer.

Size limits for your inbox are the following:

    • 50 Mb per email message limit
    • 75 Mb per mailbox limit
    • 90 day retention of mail left on our server

Please note: Email should not be left on our mail server. All participants should have their email software set to download email messages rather than leave them on the mail server. If you have questions on how to check that setting, contact us at help@mosaictelecom.net.

Category: Email

Each Internet account can send up to 200 emails within a 20 minute time frame. If you exceed this policy, you will be blocked from sending email for 2 hours. If you need to be able to send more emails than the policy allows for, please contact Mosaic Technical Support at 800-306-9498 to discuss your options for resolution.

Category: Email

Outlook 2010

      • 1. Open Outlook. Click the File tab, click Account Settings.

      • 2. Select Account Settings again.
      • 3. Select your email account and click Change.
      • 4. Edit your settings as necessary.

Windows Live Mail

    • 1. Open Windows Mail by clicking the Start button
      Vista Start, clicking All Programs, and then clicking Windows Mail. Locate the account information you were given by your email service provider.
    • 2. Click the Tools menu, and then click Accounts.
    • 3. Under Mail, click your email account, and then click Properties.
    • 4. Click the Servers tab. Check that the various entries under Server Information and Incoming Mail Server match the account information from your email provider.
    • 5. After making changes, click OK, and then click Close to close the Internet Accounts dialog box.
  • 6. Click Send/Receive to try to retrieve your e mail again.

Category: Email

With Windows Live Mail open. Note this is for the latest version sometimes referred to as version 2011.

    • 1. Click on the “blue” menu button in the upper left hand corner of the program. This button or “tab” is directly to the left of the “Home” tab.
    • 2. Click on Options.
    • 3. Click on Email Accounts
    • 4. On the Accounts Dialog box, click the Add button.
    • 5. Select “Email Account” and press the Next button.
    • 6. Enter in your Mosaic email address in the “Email Address” field.
    • 7. Enter your Mosaic email password in the “Password” field.
    • 8. Select a “Display Name” for the next line. Typically this is your First and Last name and will show up as a common name to people you email.
    • 9. Place a checkmark in the option “Manually configure server settings”. Then press the Next button.
    • 10. On the next screen, Incoming “Server Type” should be set to POP. In the field below it, “Server Address” enter: mail.mosaictelecom.net on Port 110.
    • 11. Skip the next to fields leaving them how they are. Fill out the last field on the left hand side “Logon user name” with the beginning of your Mosaic email address. For example if your email address is bobsmailbox@mosaictelecom.net you would simply enter bobsmailbox.
    • 12. On the right hand side of this screen enter: mail.mosaictelecom.net for the Outgoing server information “Server Address” and leave it set to Port 25.
  • 13. Press the next button and you should see a message that the account has been added. Press Finish on this screen. And then click the Close button on the Accounts screen to return to the main mail screen. You should now see your new account setup along the left hand side.

Category: Email

Once you’ve downloaded Thunderbird 3 you will get the Mail Account Setup Wizard screen: Enter your Name, Email Address and Password for your email account. Select Continue.
E-Mail Screenshot9

Select Stop button

E-Mail Screenshot10

See below diagrams for the following changes:

    • Change IMAP to POP
    • Change 143 to 110
    • Change STARTTLS to None
  • Select Manual Setup
    E-Mail Screenshot11

Category: Email

Outlook 2003

    • 1. Open your Outlook 2003. The Account Wizard starts.
    • 2. In the email category, select Add a new email account. Select the NEXT button.
    • 3. Select POP3. Select the NEXT button.
    • 4. User Information acts as a label, this is what you want your email recipients to see in the From field of the email and where you want them to reply to. Input your Name and Email address.
    • 5. Logon Information consists of the username and password that was issued to you by Mosaic. Input your Username and Password. *Exclude @chibardun.net or @mosaictelecom.net in the username*
    • 6. Server information: use mail.chibardun.net or mail.mosaictelecom.net for both incoming and outgoing email servers. If you have WildBlue service you will need to type pop.chibardun.coop in the Incoming mail server field. Test account settings to verify that everything you input is correct. Select the NEXT button.
    • 7. Finish

Outlook 2007

    • 1. Open Outlook 2007
    • 2. Select the Tools menu at the top left of your screen.
    • 3. Select the Account Settings menu option.
    • 4. In the Email Tab, Select New on the toolbar. Next
    • 5. Choose Microsoft Exchange, POP3, IMAP, or Http. Next
    • 6. Enter your name. This is the name you wish to display in the From: field of your emails.
    • 7. Enter your email address. This is the email address that all replies will go to.
    • 8. Enter your Password.
    • 9. Retype your Password. Next
    • 10. You may receive an error message stating that an encrypted connection to your mail server is not available. Click next to attempt an unencrypted connection. It is detecting your email server settings for you. You do not need to input them.
    • 11. Click Next.
    • 12. Finish

Outlook 2010

To set up an email account in Outlook 2010 is very straight forward. You get started by clicking the orange File button. This will show the new file-menu system. Here you can add and edit accounts, cleanup your mailbox and create Rules and Alerts. All you’re existing accounts (if any) will show up in the top part of the window.

Select POP3/SMTP account. There are two ways to start the wizard. The first is to click on Add Account below the Account Information Heading. The second is to press the button called Account Settings. the difference between the two is that the first will open the Auto Account Setup Wizard where as the Account Settings Button will open the Email Accounts overview window first. If you have any experience using Outlook both windows will look familiar to you.

Click Add Account to start the wizard. That starts the wizard which will guide you through the process. You have two choices: Fully automatic and the manual way. Select Manual setup.

E-Mail Screenshot5

    • 1. Choose Manually configure server settings or additional server types
      E-Mail Screenshot6
    • 2. Click next.
    • 3. In the next Window, fill out all the necessary information as needed. Name, Email, Account Type, incoming and outgoing sever as well as the Logon information. If you don’t have all this, you can get it from your ISP or network manager.
      E-Mail Screenshot7
    • 4. Then it’s time to decide where your emails are to be stored. If you do not have any preferences at the moment, skip this step and use the Default setting: New Outlook Data File. However if you have a backup of an old pst-file from an earlier installation or another account, Click Existing Outlook Data File, then Click Browse. Lookup your file and Click OK.
      E-Mail Screenshot7
    • 5. Click Next
    • 6. Click Finish, You’re Done!
  • 7. Back in the main window, click Send /Receive to check for new email.

Category: Email

1. Open Windows Mail.

2. Click Tools then click Accounts.

3. Click the Add button (right hand side)

4. Select Email Account, click Next

5. Display Name: Type your name (what you type in this field will be displayed on all outgoing emails.)

6. Click Next.

7. E-mail Address: Enter your @chibardun.net email address or mail.mosaictelecom.net. If you have WildBlue service you will need to type @chibardun.coop.

8. Click Next.

9. Incoming Email server type: Should be POP3

10. Incoming mail (POP3) server: mail.chibardun.net or mail.mosaictelecom.net. If you have WildBlue service you will need to type pop.chibardun.coop in the incoming. mail server field.

11. Outgoing email (SMTP) name: mail.chibardun.net or mail.mosaictelecom.net. If you have WildBlue service you will need to type mail.chibardun.coop in the outgoing mail server field.

12. Click Next.

13. Type the Email username: Your Mosaic assigned login/username. If you have WildBlue you need to enter your WildBlue account name.

14. Type in the Password: Your Mosaic assigned password. If you have WildBlue you will need to enter your WildBlue password.

15. If you don’t want to enter the password each time, check Remember Password.

16. Click Next.

17. Click Finish, then Close.

Category: Email

To send a message to multiple people such that each recipient cannot see the other recipient’s addresses or names; List their email addresses in the Bcc field (Blind Carbon Copy).

Outlook 2003
To display the Bcc field for use, enable it from the View menu in the Mail composition field in Outlook.

Outlook 2007
To display the Bcc field, Compose an email and select the Options Tab and the Show Bcc button.

Outlook 2010
To display the Bcc field, Compose an email and select the Options Tab and in the Show Fields category, select Bcc.

Category: Email

  • Go to the web page you wish to send.
  • Click File then Send Page (Note: Windows users many also right-click the mouse and select Send Page)
  • Type in the recipients email address and edit the Subject field if necessary.
  • Click Send.

Category: Email

Using Outlook Express – Connect to the Internet. Open Outlook Express. Click on Inbox then click Send/Receive. To send an email click New. For more information on how to use Outlook click Help on the Outlook Express menu bar.

Using Thunderbird – Connect to the Internet. OpenThunderbird. Click on the Get Mail icon in the upper left hand corner.

Using Webmail – Go to http://www.mosaictelecom.com/Webmail.html. Enter your email address and password. Click on Login.

Category: Email

Mosaic offers web-based email so you can check your email from any computer that has an Internet connection. To check your email from another computer click here.

Click on the appropriate link. Type in your email address and the password that was assigned with your email address in the appropriate fields, then click Login.

Category: Email

Free Web Space

Following are some examples of the many uses for your free space:

    • Personal or family web site
    • Upload and share family photos
    • Store and display pictures of items you sell on eBay and other auction sites
  • Store backups of important files

Category: Free Web Space

Each Mosaic dial-up or high-speed Internet account includes 5Mb of file space to use free of charge. Blocks of 200Mb are available for $5.00 per month.

Category: Free Web Space

FTP settings:

    • 1. The first step is to establish a connection to the Internet.
  • 2. Next open your FTP program.

Category: Free Web Space

FTP settings:

    • 1. The first step is to establish a connection to the Internet.
    • 2. Open your FTP program. Filezilla is the ftp program being used in this example.
    • 3. Enter your domain name (www.yourdomainname .com) in the Host field.
    • 4. Enter the Username and Password provided to you.
    • 5. Select Quickconnect to establish the connection between your computer and the web server.
    • 6. Once you are connected to the web server, the FTP window will be divided in two frames. The Local Site is the files on your computer and the Remote Site is your files on our web server.
    • 7. Under Local Site, navigate to where your website files are located on your computer. Highlight the web page files that you want to upload to the web server then drag them to the Remote Site to upload the files. Upload all files to the www folder. The file name for the first page of your web site MUST be index.html.

Troubleshooting:

If you can’t view your website, make sure that the file for the first page of your site is named index.html (all lowercase letters). Also, all files should be in the www folder on the Remote Site.

HTML is case sensitive. This means that if your file is called: Picture.jpg, your URL must be typed exactly the same way. Many people store all of their files in lower case letters to make things easier to remember.

Make sure your picture files end with either .jpg or .gif to be viewable on the Internet.

Category: Free Web Space

How do I know how much space I’m using?

Category: Free Web Space

General Internet

Most computer viruses are acquired through email, compromised web sites, un-patched software, P2P activity (see Downloading Music, Movie & File Sharing), chatting (MSN, Instant Messenger), and disks that you borrow and use on your computer.

Computer viruses can be avoided by using and regularly updating an anti-virus software like Norton and by keeping all the software on your computer (especially Microsoft’s software) updated with the latest security fixes. Most software vendors include a live update feature in their programs and/or on their web site.

Microsoft’s Live Update feature will scan the Microsoft programs on your computer and alert you if an update is available. Start the live update by clicking on Start then Windows Update (you need to be connected to the Internet for this to work). Updates for Microsoft Office products can be found at http://office.microsoft.com/officeupdate.

Firewall software or hardware helps stop Internet users from hacking into your computer. Windows XP SP2 and Windows Vista has a built-in firewall. Users of other computer operating systems will need to install one separately.

Mosaic offers a fully managed computer protection service called Anti-Virus+. Not only does it take care of virus protection (which is Norton’s Corporate Edition), but takes care of the Microsoft updates (security fixes) mentioned above and includes a firewall. More information about that service can be found here. Mosaic also offers a spam and virus protection service that will scan your incoming email for potential viruses.

Definition: Adware is any software application in which advertising banners are displayed while the program is running. It can be viewed through popup windows or bars displayed on your computer screen. Some Adware includes code that tracks a user’s personal information and passes it along to third parties without the user’s knowledge or authorization, this is called Spyware.

Indicators your computer has Adware or Spyware on it include:

    • A sudden and unexpected issue with the performance of your computer.
    • Your Internet browser suddenly works slowly, or not at all.
    • Your entire computer runs slowly.
    • Mosaic has a solution to combat Adware and Spyware. That solution is called
    • Anti-Virus+. Anti-Virus+ is armed with Spyware threat detection and removal as well as Internet Explorer pop-up and ad blocking.
    • For $4.95 per month you no longer have to remember to run monthly Adware and Spyware scans! Let our Anti-Virus+ take care of it for you.

Anti-Virus+ service not only protects your computer from Adware and Spyware, but it also includes:

    • Managed virus protection
    • Microsoft patch management
    • Monthly email summary & online reporting
    • Professional installation
    • Free technical support
    • Hard drive optimization and maintenance
    • Firewall protection
  • Parental controls

Internet Explorer: Open Internet Explorer. Click Tools then Internet Options. Type your desired web site’s URL in the Home Page Address field under the General tab. Example: http://www.mosaictelecom.com. Click OK to save the change.

Firefox: Open up the website you want to be your home page. If you want a blank home page, open a new tab. Click on the icon to the left of the web address, drag it to the Home button and then let go.

Safari: Open Safari and navigate to the page you wish to make as the default. Click on the “Safari” menu on top and go to “Preferences.” Under the “General” tab, simply click on the button “Set to Current Page.” Close and that will save your setting. Close your Safari browser and launch it again for it to take effect.

Windows Vista: Go to your Start/Vista icon, right click over the top of Computer, select Properties, then on the left side of your window pane will be Device Manager. You should see a list of devices on you system. Find the item on the list that says Network Adapters and click the + (plus sign) next to it. If it has a – (minus sign) instead, ignore this step. Under Network Adapters, you should see a list of all network adapters installed on your computer. If you have an Ethernet card, it will be listed here.

Windows XP: Click Start, then right click on My Computer and left click on Properties. Click on the Hardware tab (at the top). Click the Device Manager button. You should see a list of devices on you system. Find the item on the list that says Network Adapters and click the + (plus sign) next to it. If it has a – (minus sign) instead, ignore this step. Under Network Adapters, you should see a list of all network adapters installed on your computer. If you have an Ethernet card, it will be listed here.

Windows 7: Click on the Start button and then choose Control Panel. Click on the System and Security link. Note: If you’re viewing the Large icons or Small icons view of Control Panel, you won’t see this link. Simply click on Device Manager and then proceed. In the System and Security window, click on the Device Manager link located under the System heading. You should see a list of devices on you system. Find the item on the list that says Network Adapters and click the + (plus sign) next to it. If it has a – (minus sign) instead, ignore this step. Under Network Adapters, you should see a list of all network adapters installed on your computer. If you have an Ethernet card, it will be listed here.

Macintosh: Look on the back of your computer for a plug-in that resembles a telephone jack. If the jack is the same size as a telephone jack then that’s your modem. If you see a similar, but wider jack, that may be an Ethernet card.

Windows Vista: Click Start/Vista icon, right click on Computer. Under the System category you will find the amount of RAM memory.

Windows XP: Click Start, right click on My Computer, then left click on Properties. Click on the General tab you will find RAM near the bottom of this page under “computer”.

Windows 7: Open System by clicking the Start button, right-clicking Computer, and then clicking Properties.In the System section, next to Installed memory (RAM), you can see the amount of RAM your computer has.

Macintosh: At your desktop, click on the “apple” icon and drag to About This Mac. The number next to “Total Memory” is what you are looking for.

Windows Vista: Click Start/Vista icon, go to Computer. Under the Local Disk (c:) it tells you how much free space you have compared to the total space in your computer.

Windows XP: Click Start then click on Control Panel. Open My Computer. Right click on Local Disk (c:) and select Properties. You will see a pie chart detailing your free disk space in the General tab.

Windows 7: Click on the Computer Icon. You’ll see each drive with a small percentage bar of how much disk space is being used as well as a description of how much is free and the total disk space. If you’re wanting additional information right-click the drive and click Properties.

Macintosh: At your desktop, single click on Hard Disk icon to highlight, then click on File, and drag down the Get Info. The window “Hard Disk Info” will open. Look for Size

A computer cookie is a piece of data which often includes an unique identifier that is sent to your browser from a web site you visit, stores as a file on your computer, identifies you as a unique user and tracks your web usage. Computer cookies can do everything from monitoring your visit throughout web sites, tracking how many times you’ve visited the site, how long you’ve been on the site, your log-in information at a particular page and remembering important information about your computer.

Over time, cookies can occupy considerable space on your hard drive. To delete the cookie files follow these steps:

Firefox: Click Tools and click Clear Recent History. Select Everything in the Time Range and click Clear Now.

Safari: From the Safari menu, drop down to ‘Preferences’, Click the ‘Security’ tab at the top (the lock icon), Click the “Show Cookies” button, From here you can search for site specific cookies if you only want to remove those, or remove all cookies. Click ‘Done’.

Internet Explorer: Click Tools then Internet Options. Click Delete Files under Temporary Internet Files. Click OK twice. Open your email, click Edit then Empty Deleted Items folder. If you don’t find this under Edit, look under Tools.

High Speed Internet Connection

There are many reasons that can cause your computer and the Internet to be slow or appear to be slow. Following are some things you can do to insure your computer or cordless telephone is not causing the Internet to appear slow.

Adware and Spyware can slow down your computer and Internet connection. Remove all Adware and Spyware from your computer.

Temporarily disable all firewall and anti-virus software and see if things speed up.

If you have a 900 MHz or greater telephone near your computer, try moving the telephone away to see if the problem is resolved. These phones can cause the broadband to experience intermittent loss of connection.

Perform a speed test. If you have a 768k connection your results should approximately be 660-700 kbps. If you have a 512k broadband connection your speed test results should be around 440-460 kbps. If your broadband connection is 256k you can expect to get speeds around 210-230 kbps. Multiply the speed test results by 8 to get the kbps rate.

PPPoE is Point-to-Point Protocol over Ethernet. WinPoET and MacPoET are software programs that establish a PPPoE connection to the Internet. Mosaic no longer utilizes PPPoE as a connection method. All broadband connections should now be made using DHCP (Dynamic Host Configuration Protocol). DHCP does not require installing additional software.

If you currently use MacPoET or WinPoET to connect to the Internet, you can stop using it. Simply open your browser (Internet Explorer or Netscape) and you should be on the Internet.

Unplug your computer, modem and/or router from the power source. Simply unplugging the power strip or surge protector will many times not safeguard your electronics. Nearby lightning strikes can cause surges through the power lines or phone lines into your house or office, and these often damage your electronics.

A router is a device that allows multiple computers to be online simultaneously as well as provides increased firewall protection from the Internet.

A modem is a device installed by Mosaic that delivers Internet access to your location and translates the communication between your computer and Mosaic’s Network.

All installers are specialists who will quickly and efficiently install equipment and activate the broadband service. If your broadband is provided via DSL, our technicians will install the necessary equipment, wiring and jacks from the demarc point (where the phone line comes into the building) to the PC. If your broadband is provided via a wireless connection, the radio and antenna equipment may need be mounted on a roof or outside wall. A cable from the transceiver will connect to a small box that will be placed close to the PC that provides power for the transceiver and an Ethernet connection for the PC or router.

Your computer will need an Ethernet (NIC) card installed in it. An Ethernet card can be purchased at any of Mosaic’s offices. An Ethernet card can be installed by a Mosaic technician on a Windows XP or newer computer for $24.95 at the time of Access Plus install. (no wireless, no Mac, no laptops, no networking.)

Power cycling refers to turning the device’s power off and then on in order to get the device to function again.

There are many reasons that could contribute to a computer and/or Internet running slower than usual. The most common culprit is acquiring adware and spyware from surfing the Internet.

Adware is any software application in which advertising banners are displayed while the program is running. It can be viewed through popup windows or bars displayed on your computer screen. Some Adware includes code that tracks a user’s personal information and passes it along to third parties without the user’s knowledge or authorization, this is called Spyware.

It is important to periodically scan your computer for adware and spyware. Free adware and spyware scanning and removal software are available on the Internet for removal.

Some examples include Spybot Search & Destroy and Adaware.

Please contact Technical Support at 800-306-9498 if the speed issue continues after you’ve scanned for adware and spyware.

When Internet service is installed at your location it is configured to only work from the jack it was installed on. Any other jack at the location will not be wired for Internet service.

If you would like to move your computer you can do one of two following things:

  • Purchase a wireless router which allows you to move your computer within your location. If you have a desktop computer, you likely will have to purchase a wireless network card as well.
  • Have a Mosaic Technician wire the jack in the room you’d like your computer to be in for Internet service. This will incur charges. Please contact Mosaic for assistance at 800-924-3405.

  • Power cycle the modem that Mosaic has installed at your location. If you have a router, turn off both the router and the modem. Then turn on the modem first and the router second.
  • If you have a router and Internet service was not restored by power cycling both the modem and router, bypass the router and plug the modem directly into the computer.
  • Please contact Technical Support for assistance with performing any of these tasks at 800-306-9498.

  • To get multiple computers online simultaneously you will need to purchase a router.
  • If you have a router and any one of your computers are able to access the Internet, the issue is with your home network (router). Please contact the manufacturer of your router for support.

Using an Ethernet cable, connect the computer’s Ethernet card to the LAN/Ethernet port on the small box by your computer (or the Gateway if you have Digital Video). If you install a router*, set the router to connect via DHCP (refer to the router’s documentation for help). Open your browser (Internet Explorer, Netscape, etc.). You should get a sign-in web page.

Enter your Mosaic assigned username and password then click Connect. After your username and password have been approved you will be instructed to restart your computer or router. After the restart is complete, the computer will be connected to the Internet. Open your browser and go.

*Installing a router between the Ethernet connection and the PC will increase your security protection and keep your PC safer from the viruses and hackers that are on the Internet.

To connect two or more computers to one Access Plus connection will require you to purchase either a hub or a router (we recommend a router for its firewall abilities). Routers can be purchased at any of our local offices.

Connect the hub or router’s WAN/Internet port to the LAN port on the small box by your computer (or the Gateway if you have Digital Video). Connect the computer’s Ethernet card to the hub or router’s LAN ports.

Set the router to connect via DHCP (refer to the router’s documentation for help). The first computer to access the Internet will get a web site asking you to enter your Mosaic assigned username and password. After your username/password has been accepted, you will be instructed to restart the router (unplug the power source then plug back in).

After all lights on the router are restored, click Refresh on your browser window and your home page should come up. If connected correctly, all computers should now be able to access the Internet.

Windows 2000 – Click Start, Settings, Control Panel. Double click to open the Internet or Internet Options icon. Click the Connections tab. Select Never Dial a Connection or Connect Using a LAN (Local Area Network) depending on what your screen options are.

Windows XP, Vista – Click Start, Control Panel. Double click to open the Internet Options icon. Click the Connections tab. Select Never Dial a Connection. Click OK to save changes.

Connecting your XBox to the broadband connection can be done a couple of ways. If you choose the direct connect, you will need to contact us to authenticate your username/password in order for the connection to work.

Direct connect: This method allows only one device (the XBox) to access the Internet at one time. Because the XBox does not have a MAC address, you will need to contact our Internet Support Department. to authenticate your username & password before the XBox will work on the broadband connection.

Network with a router: This method allows both a computer and the XBox to use the Internet at the same time.

You will need to authenticate your username and password using the computer before the XBox will work on the broadband connection. See How Do I Setup My New Computer To The Broadband Service for more information.

Windows Vista – Click Start/Vista icon, right click Computer and left click on Properties. Click on Device Manager. You should see a list of devices on your system. Find the item on the list that says Network Adapters and then click the + (plus sign) next to it. If it has a – (minus sign) instead, ignore this step. Under Network Adapters you should see a list of all network adapters installed on your computer. If you have an Ethernet card, it will be listed here.

Windows XP – Click Start, right click My Computer and left click on Properties. Click on the Hardware tab. Click the Device Manager button. You should see a list of devices on your system. Find the item on the list that says Network Adapters and then click the + (plus sign) next to it. If it has a – (minus sign) instead, ignore this step. Under Network Adapters you should see a list of all network adapters installed on your computer. If you have an Ethernet card, it will be listed here.

No. The broadband service does not need a dial-tone line to connect to the Internet.

How to check your connection speed

This site tests connectivity speeds from different cities to your location. This site can be used to gauge approximate speeds but will not reflect your exact Internet package speed.

Click here to check your connection speed.

How to Use Custom Calling Services

Slamming is the unauthorized and illegal switching of a customer’s preferred long-distance company. If you’ve been slammed, you have the right to be switched back to your chosen carrier at no cost. You have the right to choose any certified long-distance carrier that offers you service and to change your preferred carrier (PIC) whenever you wish.

There is a REDUCED RATE OF 5¢ PER MINUTE between the exchanges indicated below. When calling an ECC (Extended Community Calling) exchange, simply dial the 10-digit telephone number as listed in the directory.

From: To:
ALMENA (357) CAMERON (458), RICE LAKE (234, 236, 434, 736), FOX CREEK (857)
ARLAND (357) CAMERON (458), RICE LAKE (234, 236, 434, 736), FOX CREEK (857)
BARRON (537, 637) CHETEK (924, 925), CUMBERLAND (822), RIDGELAND (949), TURTLE LAKE (986), CANTON (859)
BARRONETT (822) BARRON (537, 637), CLAYTON (948), FOX CREEK (857), LEWIS (653), LUCK (472), RICE LAKE (234, 236, 434, 736), SARONA (469), SHELL LAKE (468), TURTLE LAKE (986)
BIRCHWOOD (354) SARONA (469), SPOONER (635), STONE LAKE (865), BRUCE (868), RADISSON (945), WEYERHAEUSER (353)
BLOOMER (568) CHIPPEWA FALLS (720, 723, 726), JIM FALLS (382)
CAMERON (458) ALMENA (357)
CANTON (859) DALLAS (837), LONG LAKE (967), NEW AUBURN (237), WEYERHAEUSER (353), BARRON (537, 637)
CHETEK (924, 925) BARRON (537, 637) RICE LAKE (234, 236, 434, 736), RIDGELAND (949), WEYERHAEUSER (353)
COMSTOCK (822) BARRON (537, 637), CLAYTON (948), FOX CREEK (857), LEWIS (653), LUCK (472), RICE LAKE (234, 236, 434, 736), SARONA (469), SHELL LAKE (468), TURTLE LAKE (986)
CUMBERLAND (822) BARRON (537, 637), CLAYTON (948), FOX CREEK (857), LEWIS (653), LUCK (472), RICE LAKE (234, 236, 434, 736), SARONA (469), SHELL LAKE (468), TURTLE LAKE (986)
DALLAS (837) CANTON (859), WHEELER (632)
HILLSDALE (837) CANTON (859), WHEELER (632)
LADYSMITH (532) BRUCE (868), HAWKINS (585), HOLCOMBE (595), SHELDON (452), WEYERHAEUSER (353), WINTER (266)
LONG LAKE (967) BRUCE (868), CANTON (859), CORNELL (239), EAGLE POINT (288), HOLCOMBE (595), WEYERHAEUSER (353)
MCKINLEY (822) BARRON (537, 637), CLAYTON (948), FOX CREEK (857), LEWIS (653), LUCK (472), RICE LAKE (234, 236, 434, 736), SARONA (469), SHELL LAKE (468), TURTLE LAKE (986)
NEW AUBURN (237) CANTON (859), EAGLE POINT (288)
PRAIRIE FARM (455) BOYCEVILLE (643), GLENWOOD CITY (265), WHEELER (632), CLEAR LAKE (263)
RICE LAKE (234, 236, 434, 736) ALMENA (357), CHETEK (924, 925), CUMBERLAND (822), WEYERHAEUSER (353), SARONA (469)
RIDGELAND (949) BOYCEVILLE (643), CHETEK (924, 925), WHEELER (632)
SAND CREEK (658) WHEELER (632)
SPOONER (635) BIRCHWOOD (354), STONE LAKE (865), WEBB LAKE (259)
TURTLE LAKE (986) BALSAM LAKE (485), BARRON (537, 637), CLEAR LAKE (263), CUMBERLAND (822), FOX CREEK (857)

There is no long distance toll charge for calls between the exchanges indicated below. When calling an EAS (extended area service) exchange, simply dial the 10-digit telephone number as listed in the directory.

From: To:
ALMENA (357) BARRON (537, 637), CLAYTON (948), CUMBERLAND (822), DALLAS (837), PRAIRIE FARM (455), TURTLE LAKE (986)
ARLAND (357) BARRON (537, 637), CLAYTON (948), CUMBERLAND (822), DALLAS (837), PRAIRIE FARM (455), TURTLE LAKE (986)
BARRON (537, 637) ALMENA (357), CAMERON (458), DALLAS (837), PRAIRIE FARM (455), RICE LAKE (234, 236, 434, 736)
BARRONETT (822) ALMENA (357), ARLAND (357), COMSTOCK (822), CUMBERLAND (822), MCKINLEY (822)
BIRCHWOOD (354) RICE LAKE (234, 236 434, 736)
BLOOMER (568) COLFAX (962), EAGLE POINT (288), LONG LAKE (967), NEW AUBURN (237), SAND CREEK (658)
CAMERON (458) BARRON (537, 637) CANTON (859), CHETEK (924, 925), DALLAS (837), RICE LAKE (234, 236, 434, 736)
CANTON (859) CAMERON (458), CHETEK (924, 925), RICE LAKE (234, 236, 434, 736)
CHETEK (924, 925) CANTON (859), CAMERON (458), DALLAS (837), LONG LAKE (967), NEW AUBURN (237), SAND CREEK (658)
COMSTOCK (822) ALMENA (357), ARLAND (357), BARRONETT (822), CUMBERLAND (822), MCKINLEY(822)
CUMBERLAND (822) ALMENA (357), ARLAND (357), BARRONETT (822), COMSTOCK (822), MCKINLEY (822)
DALLAS (837) ALMENA (357), BARRON (537, 637), CAMERON (458), CHETEK (924, 925), NEW AUBURN (237), PRAIRIE FARM (455), RIDGELAND (949), SAND CREEK (658)
HILLSDALE (837) ALMENA (357), BARRON (537, 637), CAMERON (458), CHETEK (924, 925), NEW AUBURN (237), PRAIRIE FARM (455), RIDGELAND (949), SAND CREEK (658)
LADYSMITH (532) GLEN FLORA (322)
LONG LAKE (967) BLOOMER (568), CHETEK (924, 925), NEW AUBURN (237), SAND CREEK (658)
MCKINLEY (822) ALMENA (357), ARLAND (357), BARRONETT (822), COMSTOCK (822), CUMBERLAND (822)
NEW AUBURN (237) BLOOMER (568), CHETEK (924, 925), DALLAS (837), LONG LAKE (967), SAND CREEK (658)
PRAIRIE FARM (455) ALMENA (357), BARRON (537, 637), CLAYTON (948), DALLAS (837), RIDGELAND (949), SAND CREEK (658), TURTLE LAKE (986)
RICE LAKE (234, 236, 434, 736) BARRON (537, 637), BIRCHWOOD (354), CAMERON (458), CANTON (859)
RIDGELAND (949) BARRON (537, 637), DALLAS (837), PRAIRIE FARM (455), SAND CREEK (658)
SAND CREEK (658) BLOOMER (568), CHETEK (924, 925), COLFAX (962), DALLAS (837), LONG LAKE (967), NEW AUBURN (237), PRAIRIE FARM (455), RIDGELAND (949)
SPOONER (635) MINONG (466), SARONA (469), SHELL LAKE (468), SPRINGBROOK (766)
TURTLE LAKE (986) ALMENA (357), AMERY (268), CLAYTON (948), PRAIRIE FARM (455)

CPNI stands for Customer Proprietary Network Information. This information can include the telephone numbers you call, when you call them, and the services that you subscribe to. This information is collected by your telephone company to provide these services and detailed billing to you. The release of this information is protected by laws imposed by Congress and the FCC. These laws require all telephone service providers (including cellular and VoIP service) to ask for identification or a password to release this information to anyone.

Caller ID lets you see the calling party’s phone number before answering a call. A special display device located on or next to your phone is required to allow you to view the calling number.

Caller ID/Name lets you see the calling party’s phone number and name before answering a call. A special display device located on or next to your phone is required to allow you to view the calling number and name.

As protection against slamming, local telephone companies offer a preferred carrier (PIC) freeze, a service that enables you to prevent any change to be made in your selection of a “preferred” long-distance provider, unless you first give us express consent to lift the freeze. Please call our Customer Care Center at 1-800-924-3405 for more information.

Plug a known working phone in jack. If problem goes away, problem is with original phone. If problem persists, line/jack problem. Please call Mosaic repair department at 1-800-924-3405.

  • Unplug all phones and equipment from the phone jacks, one at a time until problem clears.
  • Equipment includes fax, computer, caller ID, satellite dish receiver, cordless phone and answering machine.
  • Test line by connecting directly to the telephone demarcation point (demarc) located where the telephone line enters the premise (“little gray phone box” usually found on outside of house). A flat head screwdriver will allow you to open the front cover of the demarc to access the TEST JACK. Plug a known working phone into the test jack. If problem persists, call Mosaic. If problem goes away, it could be your inside wiring or jacks.

Plug a known working phone in jack. If there is dial tone, problem is with original phone. If there is no dial tone, problem is with jack or wiring.

  • Check all phones to make sure all are hung up properly.
  • Make sure modem/fax line is disconnected.
  • Unplug all phones and equipment from the phone jacks, one at a time until problem clears.
  • Equipment includes fax, computer, caller ID, satellite dish receiver, cordless phone and answering machine.
  • Test line by connecting directly to the telephone demarcation point (demarc) located where the telephone line enters the premise (“little gray phone box” usually found on outside of house). A flat head screwdriver will allow you to open the front cover of the demarc to access the TEST JACK. Plug a known working phone into the test jack. If no dial tone, call Mosaic. If there is dial tone, problem is with the inside wiring or jacks.

Yes. If you are a residential customer and participate in one or more federal programs such as Medicaid, Food Stamps, Supplemental Security Income, Federal Public Housing Assistance, or Low-Income Home Energy Assistance Program, you may qualify for Lifeline and Telephone Assistance Plan (TAP) credit to help defray some of the costs associated with your phone service. To learn more about the Lifeline and TAP credit, call our Customer Care Center at 1-800-924-3405.

Yes. If you will be vacationing or temporarily out of the area for 30 days or more, you may have your local service rate reduced during your absence. Please call our Customer Care Center at 1-800-924-3405 for more information.

You can add a third person to a conversation without operator assistance. You can also arrange meetings and activities with two other people without calling back and forth. Here’s how.

  • Press and release the receiver button to put your first call on hold. You will hear three beeps and a dial tone.
  • Dial the number of the third person you wish to add to the call. When someone answers, only you will be able to talk to that person.
  • To begin the three-way call, press and release the receiver button. Now, all three of you are on the line.
  • If the line is busy or you get no answer, you can return to the original call by pressing and releasing the receiver button.
  • If the person you are talking to hangs up, you can add another caller by repeating the steps above.

Three Way Calling works whether you have received or made the first call. Everyone is disconnected when you hang up.

SELECTIVE CALL REJECTION allows you to create a list of phone numbers from which you do not wish to receive calls. Calls from phone numbers on your list are sent to an announcement that informs the caller that you are not receiving calls at this time.

To Use SELECTIVE CALL REJECTION:

  • 1. Press *60.
  • 2. Listen to the voice instructions which will guide you through the steps of how to:
    Turn SELECTIVE CALL REJECTION On or Off.
    Make changes to your Selective Call Rejection list.

SELECTIVE CALL FORWARDING allows you to create a list of phone numbers that are to be forwarded when they call you. When you activate this feature, and a call arrives from a phone number that is on your list, the call is forwarded. All other calls will ring your phone in the normal fashion.

To Use Selective Call Forwarding:

  • 1. Press *63.
  • 2. Listen to the voice instructions which will guide you through the steps of how to:
    Turn SELECTIVE CALL FORWARDING On or Off.
    Make changes to your Selective Call Forwarding list.

SELECTIVE CALL ACCEPTANCE allows you to screen incoming calls by creating a list of phone numbers from which you are willing to accept calls. Calls from numbers not contained on your list are sent to an announcement that informs the caller that you are not receiving calls at this time.

Pre-Paid Calling Card Instructions:

  • 1. Dial 888-421-4284
  • 2. Enter the card number on the front of your calling card
  • 3. Enter the number you are calling

Post-Paid Calling Card Instructions:

  • 1. Dial 800-589-4282
  • 2. Enter your telephone number and your PIN
  • 3. Enter the number you are calling

Do Not Disturb allows you to divert incoming calls to an announcement stating that your phone is in a DO NOT DISTURB status. Only callers who know and use your programmable Personal Identification Number (PIN) can override the DO NOT DISTURB status and ring through.

To initiate DO NOT DISTURB
Dial the feature code *78. Listen for confirmation tone, then hang up.

To deactivate DO NOT DISTURB
Dial the feature code *79. Listen for confirmation tone, then hang up.

To enter a PIN – Dial the feature code *10. Listen for recall dial tone, then dial your PIN (up to four digits) followed by a #. Listen for confirmation tone. * Your PIN may be changed at any time, whether DO NOT DISTURB is active or inactive.

DISTINCTIVE RINGING allows you to program your telephone line to ring with a special ringing pattern whenever you are called from a select list of phone numbers. Your phone will ring with a normal ringing pattern for all other calling numbers. If you also have CALL WAITING, you will hear a distinctive CALL WAITING tone whenever someone on your list calls you while you are on the phone.

To Use DISTINCTIVE RINGING:

  • 1. Press *61.
  • 2. Listen to the voice instructions which will guide you through the steps of how to:
    Turn DISTINCTIVE RINGING On or Off.
    Make changes to your Distinctive Ringing list.

To Use Caller ID or Caller ID/Name:

1. Wait for the start of the second full ring of your phone set.

2. The number of the calling party will appear on your display.

For more information, please refer to the instructions for your Caller ID display device.

With Call Waiting, you can answer a second call while you’re already on the phone. You know someone is trying to call you when you hear a beep. If you don’t answer the first beep, you’ll hear another one in ten seconds.

If you want to end the first conversation and begin the second one, just hang up. Your telephone will immediately ring with the second call.

If you want to answer the second call without ending the first, excuse yourself from the first call, press and release the receiver button quickly. The first call will be put on hold while you are connected to the second call.

To return to the first call, press and release the receiver button again. You can switch back and forth between calls as often as you like.

With Call Waiting you don’t need to worry about missing important calls while you’re on the phone.

You can cancel the CALL WAITING feature for the duration of a call by dialing *70 and waiting about 5 seconds for a second dial tone. After you receive the second dial tone, dial the number you wish to call.

CALL WAITING is cancelled for this call. When you hang up CALL WAITING is restored for the next call.

You can transfer all your calls to another phone so you won’t have to miss important calls when you’re someplace else. Here’s how.

  • Dial *72 and wait about 5 seconds for a dial tone.
  • Dial the number that will be accepting your calls. After you receive two short tones, your call forwarding is active. Hang up receiver.
  • To cancel Call forwarding, dial *73 and wait about 5 seconds for two beeps and a dial tone.
  • Your phone will ring briefly each time your number is called.
  • You cannot answer the calls. The ring is just a reminder that Call forwarding is working.
  • You can still call out even when your incoming calls are forwarded.

You can transfer all your calls to another number when you are unable to answer the phone.

  • Dial *92 and wait for dial tone.
  • Dial the number that will be accepting the calls. Hang up receiver.
  • To cancel Call Forward No Answer, dial *93 and wait for dial tone.
  • Listen for confirmation tone, then hang up.

You can transfer all your calls to another number when you are unable to answer the phone.

  • Dial *92 and wait for dial tone.
  • Dial the number that will be accepting the calls. Hang up receiver. To cancel Call Forward No Answer, dial *93 and wait for dial tone

You can transfer all your calls to another phone when your line is busy.

  • Dial *90 and wait for a dial tone.
  • Dial the number that will be accepting your calls. After you receive two short tones, your call forward busy is activated.
  • Hang up receiver.
  • To cancel Call Forward Busy, dial *91 and wait for dial tone
  • Listen for confirmation tone, then hang up.

AUTOMATIC RECALL allows you to dial a code and have a call automatically returned to the last party who called or attempted to call you.

To Use AUTOMATIC RECALL:

    • 1. Press *69.
    • 2. Listen for an announcement that will tell you the phone number of the party who last called you.
    • 3. If you wish to return the call:
      • Press 1.
      • Listen for ringing.
      • Wait for answer.
    • 4. If you do not wish to return the call, hang up.
    • 5. If the line is busy:
        • Listen for announcement telling you the number is busy.
        • Hang up.
        • You will hear a short-short-long ring when the line is free.
        • Your call will automatically be made when you lift the handset.

To Cancel Automatic Recall:

    • 1. Press *89 and listen for tone or announcement.

AUTOMATIC CALLBACK allows you to dial a code to have your phone continuously attempt to redial a busy number that you tried to call. When the line is free, you will be alerted with a special ringing, and a call will automatically be made. You can also use AUTOMATIC CALLBACK to redial the last number you called.

To use AUTOMATIC CALLBACK:

      • 1. Hang up, then lift the receiver and listen for a dial tone.
      • 2. Press *66.
      • 3. If the line is busy:
        • Listen for three beeps or an announcement telling you the number is busy.
        • Hang up.
        • You will hear a short-short-long ring when the line is free.
        • Your call will automatically be made when you lift the handset.
      • 4. If the line is not busy:
        • Listen for ringing.
        • Wait for answer.

To Cancel Automatic Callback:

      • 1. Press *86 and listen for tone or announcement.

Please call our Customer Care Center at 1-800-924-3405. A Sales Associate will update the information in our database.

The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. Most telemarketers should not call your number once it has been on the registry for 31 days. If they do, you can file a complaint with the National Do Not Call Registry at this Website https://www.donotcall.gov. You can register your home or mobile phone for free. You may also register with the Wisconsin Do Not Call registry at https://nocall.wisconsin.gov/web/home.asp.

With Speed Calling 8, you can call up to 8 of your most frequently dialed numbers just by dialing a one-digit code. This includes long distance DDD numbers.

To Establish Your Speed Calling List

  • Lift the receiver and listen for the tone.
  • Dial *74
  • Again, listen for the dial tone.
  • Dial one of the 8 one-digit access code numbers (2-9).
  • Then dial the number you wish to Speed Code. (For long distance entries, dial “1” and the area code before the number.)
  • Then depress the # button.
  • Listen for confirmation tone to indicate your Speed Calling number is established.
  • At any time you may repeat this process for each number you wish to Speed Code, assigning each a different code number.

To Use Your Speed Calling Feature

  • Lift the receiver and listen for the dial tone.
  • Dial the appropriate one-digit access number (2-9).

To Change Your Speed Calling List

Simply follow the same steps for establishing your list. A new number automatically cancels out the corresponding existing number.

Speed Calling 30

Now you can call up to 30 of your most frequently dialed numbers just by dialing a two-digit code. This includes long distance DDD numbers. It’s a real time saver!

To Establish Your Speed Calling List

  • Lift the receiver and listen for the tone.
  • Dial *75
  • Listen for the dial tone.
  • Dial one of the 30 two-digit access code numbers (20-49).
  • Then dial the number you wish to Speed Code. (For long distance entries, dial “1” and the area code before the number.)
  • Listen for confirmation tone to indicate your Speed Calling number is established. At any time you may repeat this process for each number you wish to Speed Code, assigning each a different code number.

To Use Your Speed Calling Feature

  • Lift the receiver and listen for the dial tone.
  • Dial the appropriate two-digit access number (20-49).
  • Push the # button.

To Change Your Speed Calling List

  • Simply follow the same steps for establishing your list. A new number automatically cancels out the corresponding existing number.
  • Contact your local Business Office for further information.

  • Lift Receiver.
  • Dial 715-837-2002 (Rice Lake customers dial 715-434-2002)
  • Enter your mailbox number, (your 10-digit telephone number)
  • Enter your password (default is 0000).
  • Press #.
  • From the main menu, select 9 for the Set-up Menu.
  • Press 1 to record your greeting.
  • Press 2 to change your password from the default 0000 to a 4 digit number of your choice. This will protect your mailbox from others accessing your messages. Please note: Pressing the * key will back you up one menu level. It is necessary for you to press the # key after recording.
  • Hang up receiver. Your voice mail is now set up. Calls will be transferred to your voice mail box if you: do not answer the phone, are already on a call or ignore a call waiting tone.

  • Lift Receiver. A stutter dial tone indicates there is a voice mail message waiting to be retrieved.
  • Dial 715-837-2002 (Rice Lake customers dial 715-434-2002).
  • Enter your mailbox number, (your 10 digit telephone number) or press the # key.
  • Enter your password (default 0000).
  • Press #.
  • Press 1 to listen to new messages.
  • Press 2 to listen to saved messages.
  • Press * to return to the main menu

Retrieval Away From Home

From a touch tone phone:

  • Lift receiver.
  • Dial your home telephone number. While your voice mail greeting is playing, press #.
  • Enter your password.
  • Press #. Any new messages will play at this time.
  • Follow the prompts.

Special Codes

To Activate Voice Mail Call Forwarding No-Answer.

  • Pick up receiver.
  • Dial *92 plus 715-837-2002 (Rice Lake customers dial 715-434-2002).
  • Hang up receiver.

To Deactivate Voice Mail Call Forwarding No-Answer.

  • Pick up receiver.
  • Dial *93.
  • Hang up receiver.

To Activate Voice Mail Call Forwarding Busy.

  • Pick up receiver.
  • Dial *90 plus 715-837-2002 (Rice Lake customers dial 715-434-2002).
  • Hang up receiver.

To Deactivate Voice Mail Call Forwarding-Busy.

  • Pick up receiver.
  • Dial *91.
  • Hang up receiver.

Mosaic’s Toll Restriction with PIN override offers you the ability to prevent unauthorized calls, and still allows you the capability to make long distance calls when you need to. Using your Personal Identification Number (PIN), you have access to complete service, while providing limited service for others.

To Create Your Override PIN Number:

  • 1. Lift the receiver.
  • 2. Dial the PIN access code *12, wait to hear 2 beeps and dial tone. (The * is located in the lower left hand corner of your telephone.)
  • 3. Dial the default PIN number, which is 7777 the first time, and then the pound sign (#). The pound sign (#) is located in the lower right hand corner of your telephone.
  • 4. Wait for another dial tone.
  • 5. Dial the PIN number that you have chosen and then the pound sign (#) on the telephone. You can use anywhere from one to six digits for your PIN number.
  • 6. You will hear a confirmation tone, which is 2 beeps and the dial tone. Hang up.

To Use Toll Restrictions with PIN Override:

  • 1. Lift the receiver and dial *13.
  • 2. Wait for dial tone.
  • 3. Enter your PIN number and then the pound sign (#). Wait to hear 2 confirmation beeps.
  • 4. The dial tone will be returned and you can continue dialing 11 digit numbers, as you would for a normal toll call.

For local information dial 411 or 715-555-1212. There is a charge for this service. For long distance information dial 1+715-555-1212. There is a charge for this service. If at any time you need the service of the operator to place or complete a call, dial “O” for the Operator. When the operator answers, explain the situation and they will be glad to assist you. There is a charge for this service.

First, you must set up a pre-paid account. Correctional Billing Services (CBS) offers a pre-paid account that allows an inmate to call a Mosaic customer. You can set this up by calling 800-844-6591 or visiting www.correctionalbillingservices.com. You may also contact the long distance carrier of the facility for assistance.

First, always check your bill carefully. If you find charges from a long-distance company that you don’t recognize or didn’t choose as your preferred carrier, chances are you’ve been slammed.

You’ve probably received telemarketing calls “urging” you to switch or “verifying” you have switched. If you don’t want to change your long-distance carrier, tell the caller or respond to the mailing that you don’t want their service. To be safe, call us to confirm you’re still being served by the long-distance company you’ve chosen. As a service to customers, we provide an extra level of slamming protection for you – in the form of a “preferred carrier freeze.”

Contact Mosaic at 1-800-924-3405, and we’ll help you resolve the problem.

The automatic payment plan allows your financial institution to automatically transfer the amount of your monthly phone bill from your checking or savings account to Mosaic each month on your behalf. Upon selecting this service, you still receive your monthly phone bill indicating the amount to be transferred from your bank account and it also appears on your monthly bank statement. The amount due is not transferred out of your bank account before the due date of your phone bill.

Red Condor Spam Filter and Virus Protection

The filtering process typically introduces a delay of less than one second.

If Mosaic is hosting your domain, email addressed to your domain can be protected with the Red Condor filters. Additional configurations need to be done to make this happen. A one-time setup charge will apply as well as a monthly fifty-cents per mailbox fee. Contact our Internet Department at 800-924-3405 to arrange the setup.

If the mail has already been filtered and you want to release it, select the message you want to release from the Quarantine tab and click the “Release Email” icon. The message is released to your mailbox. You can opt to add the user to your Friends whitelist.

Red Condor’s thousands of decoy mailboxes typically identify and block new spam campaigns within a day or two. If you continue to receive spam, please forward samples as attachments to spam@chibardun.net so that they can improve the quality of this service.

It will not filter or protect your Hotmail, Yahoo, MSN, AOL or any other email accounts.

Both incoming and outgoing email is filtered.

Quarantined messages are archived for 35 days online.

You will receive email notifications weekly with login instructions when suspicious messages have been directed to your Personal Dashboard. Click here to go directly to the message center.

Red Condor uses laser-precision spam targeting. The accuracy of their spam blocking rules makes sure legitimate email gets through. Red Condor does not use unreliable techniques such as keyword blocking, DNS blacklists, or Bayesian analysis, so the chances that a legitimate message matches one of our hand-crafted rules is infinitesimal.

A single false positive that accidentally blocks an important email can be very costly to your organization, so it is very important to minimize mistakes – a responsibility that Red Condor takes seriously.

No. Red Condor filters mail through a series of rules-based programs to flag suspicious messages. The only time a person looks at a specific message is if it has been sent to a decoy account or a wrong address, or is flagged by a user and sent to us for analysis.

Absolutely, we recommend that you have, and update regularly, virus protection software on your computer. While 80% of viruses are spread via email messages, you can still get viruses from other sources.

Webmail

Most often, the reason you can’t open an attachment is because your computer does not have a software program that can open that type of file or, your computer doesn’t know which program to use to open that type of file. Save the file to your desktop then follow the steps below.

Identify the Attached File Type. Usually the file name of an attachment indicates the type of file it is. For example, a file named A.GIF has a file extension of GIF which indicates that it is probably a GIF image file. Knowing the type of file allows you to select an appropriate application program to open the file in.

Windows 2000 and above may be configured to hide file extensions. This can make it difficult to identify the file type. To have Windows show the file extensions:

    • 1. Double-click My Computer.
    • 2. Click View (Win95/98/NT4/Me) or Tools (Windows XP).
    • 3. Click Options (or Folder Options).
    • 4. Click the View tab.
    • 5. Then uncheck “Hide file extensions for known file types” (or “Hide MS-DOS file extensions for file types that are registered”). Click OK to save changes.

The following site has lists of file extensions and the software that can read them: www.fileext.com.

Following are common file types.

    • BMP: Windows Bitmap image file. Use an image editor or Microsoft’s Paint program to view this file type.
    • GIF: GIF image file. Use a Web browser to view this file type.
    • JPG: Jpeg image file. Use a Web browser to view this file type.
    • PDF: Adobe Acrobat file. Use Adobe Acrobat Reader to view this file type.
    • WAV: Windows Wave audio file. Use Windows Media Player to view this file type.
    • ZIP: ZIP compressed archive. Use an Unzip program to decompress all files within the .zip file.
    • XLS, DOC, PUB, PPT: These are Microsoft Office files. The following free utilities may be useful: Microsoft Office Converters and Viewers
    • TXT: Text file. Use Notepad or WordPad to view this file type. Setting File Associations

Once you’ve determined the correct program to use with a particular file type, you will want to set the file association. Windows uses the file associations to select the default program to open a particular file type with.

Changing the settings of the Windows File Associations varies by the version of Windows. For specifics see: WinXP.

Category: Webmail

Webmail (or web-based email) allows a person to send and receive email using a Web browser, like Internet Explorer or Netscape, versus an email program (like Outlook Express). This is extremely handy when you want to access your email when you are not at home or in the office. This means that you can check your email from ANY computer that is connected to the Internet and has a Web browser.

Category: Webmail

Performance may be slower sending and receiving email in a Web browser.

Email programs, like Outlook Express and Netscape Messenger, have more flexibility for storing and sorting emails.

Email programs handle some attachments better.

You don’t have to be connected to the Internet to read and compose email. (Not to be confused with sending and receiving email which does require an active Internet connection.)

Category: Webmail

You are able to access you email while on vacation, on a business trip, from work, and even from a friend or neighbor’s house.

If your email account gets plugged-up because you’ve been sent a large attachment, you can access the message via Webmail and delete it; freeing up the rest of your email messages to download normally to your regular email software.

You aren’t tied down to using only one computer.

Category: Webmail

Click on the Subject line of the email in your Inbox to open the message.

Category: Webmail

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