Live TV Customers: You may experience some TV disruptions between October 6th and October 12th due to a phenomenon called Solar Satellite Interference (aka Sunspots).
What are Sunspots?
These brief occurrences can happen when the sun is in a direct line behind the satellites that transmit your cable signal to your homes. When the sun is in alignment with a satellite, the solar radiation interferes with the satellite’s signal and can cause a brief disruption to your TV-watching experience.
When do they occur?
These Sunspots occur twice a year, once in the springtime and again in the fall, and are usually quite short, lasting around just a week.
What kind of disruption can I expect?
You may experience some pixelated frames, picture freezes, or sound distortion, but it will should only last between 4 and 15 minutes.
If your services remain affected for an extended period, please give our tech support team a call at (715) 458-5400 and we will do our best to get you back up and running as quickly as possible.
On behalf of Mosaic, we’d like to thank you for all your patience and understanding. We appreciate you choosing us as your local service provider!
Enjoy TV on the go!!
Did you know you can get access to Watch TV Everywhere with your Mosaic Live TV package at no extra charge? Anywhere you can get WiFi, you can watch your favorite TV shows on your tablet or cell phone! Visit ExperienceMosaic.com or call a Customer Experience Specialist today to learn more.